Please answer the question, a lot of time has passed. I did everything you wrote, but the menu doesn't work
https://www.joomshaper.com/forum/question/33578#qa-answer-160721
Staff replied
Helix Framework
How To Enable Mega Menu
Asked by Dmitriy
2 years ago
Last activity 2 years ago
3 replies
Toufiq Senior Staff
Hi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.
I appreciate your cooperation and will ensure to get back to you as soon as possible.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Dmitriy Asked this
Hi!
Done
Toufiq Senior Staff
Initially, no clue was found. After downloading your site backup I have tested it on my local host. It works fine. I think your server is blocked from loading the resources of Helix. Thanks
Dmitriy Asked this
It's a pity. What can I do to make the menu work?
Toufiq Senior Staff
Before contact your server provider, I would request to you download a backup and check your site locally and then contact your hosting server provider. Thanks
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