Solved Helix Framework

Code Showing in the top of the website page

Asked by Paul Bru 2 years ago Last activity 2 years ago

Hello,
I would like wome help to solve a problem that have appeared on my website (https://pb-avocat.com).
Since a few days, there is a code showing at the top of the pages and the mega menu is locked.

This is the code :

window.axeptioSettings = { clientId: "66bf0874274c3923a7a944e8", cookiesVersion: "pb-avocat-fr-EU", }; (function(d, s) { var t = d.getElementsByTagName(s)[0], e = d.createElement(s); e.async = true; e.src = "//static.axept.io/sdk.js"; t.parentNode.insertBefore(e, t); })(document, "script"); class="site helix-ultimate hu comsppagebuilder com-sppagebuilder view-page layout-default task-none itemid-101 fr-fr ltr sticky-header layout-fluid offcanvas-init offcanvs-position-right">

This code appears at the top of the page, even before the sticky header.

I work with SP page builder and Helix Ultimate.

I appears that if I change the template, the code is no longer showing but I would like to keep my original template.

Is there any solution that could help me fix this ?

Thank you,
Paul

Accepted answer

Marked as the solution

Paul Frankowski Senior Staff

2 years ago

In case of... let me know.

Paul

5 more replies

Paul Frankowski Senior Staff

2 years ago · edited

Hi Paul,

As you noticed "Since a few days, ...." it means that you installed/enabled something in the meantime that damaged the code.

If you used compression tool like JCH Optimize - disable that and compare. Then reduce compression level and check again. Too strong compresion may cause such a problems in some cases.

Nothing breaks on its own, as a rule it is the result of the webmaster's / hosting actions, even unconscious actions.

Paul Bru Asked this

2 years ago

Hello Paul,

Thank you for your answer. I have written "since a few days" because it is when I started to notice it. Unfortunately I have no idea when exactly the problem has started. However, I proceeded to an update of a few extensions recently and maybe this is the issue.

I have disabled JCH and saw no changes. But I have discovered this :

The problem seems to only affect my account
It is triggered when I try to use SP page builder and stays on after this

Maybe the connexion to SP page builder is the issue ? I have no idea how I could fix this but it is annoying as it prevents me from adding any new elements.

Paul Frankowski Senior Staff

2 years ago

Switch to different template and compare views.

...only affect my account

?? Do You mean that have that issue only on ONE subpage ??

Paul Bru Asked this

2 years ago

The issue affected my entire website, but only when I was connected with SP page builder. Without this connection, the website worked just fine.

For the moment, I have uninstalled and installed HelixUltimate again, it seems to have solved this issue. I can now use SP page builder and my website again.

I will keep you posted if anything happens again with an update.

Thank you,

Paul

Peter Nooijen

2 years ago

Hello,
I have the same issue. I have copied the code of google tag manager in the custom code field (before head) of the shaper_helix_ultimate template. But the code is showing on all pages on the front.

I have tried all the above but nothing works for me, so far.

Any Idea's

Best Regards,
Peter Nooijen

Peter Nooijen

2 years ago

Problem solved. It was caused by rs firewall