Code Showing In The Top Of The Website Page
Paul Bru
Hello, I would like wome help to solve a problem that have appeared on my website (https://pb-avocat.com). Since a few days, there is a code showing at the top of the pages and the mega menu is locked.
This is the code :
window.axeptioSettings = { clientId: "66bf0874274c3923a7a944e8", cookiesVersion: "pb-avocat-fr-EU", }; (function(d, s) { var t = d.getElementsByTagName(s)[0], e = d.createElement(s); e.async = true; e.src = "//static.axept.io/sdk.js"; t.parentNode.insertBefore(e, t); })(document, "script"); class="site helix-ultimate hu comsppagebuilder com-sppagebuilder view-page layout-default task-none itemid-101 fr-fr ltr sticky-header layout-fluid offcanvas-init offcanvs-position-right">
This code appears at the top of the page, even before the sticky header.
I work with SP page builder and Helix Ultimate.
I appears that if I change the template, the code is no longer showing but I would like to keep my original template.
Is there any solution that could help me fix this ?
Thank you, Paul
Paul Frankowski
Accepted AnswerHi Paul,
As you noticed "Since a few days, ...." it means that you installed/enabled something in the meantime that damaged the code.
If you used compression tool like JCH Optimize - disable that and compare. Then reduce compression level and check again. Too strong compresion may cause such a problems in some cases.
Nothing breaks on its own, as a rule it is the result of the webmaster's / hosting actions, even unconscious actions.
Paul Bru
Accepted AnswerHello Paul,
Thank you for your answer. I have written "since a few days" because it is when I started to notice it. Unfortunately I have no idea when exactly the problem has started. However, I proceeded to an update of a few extensions recently and maybe this is the issue.
I have disabled JCH and saw no changes. But I have discovered this :
- The problem seems to only affect my account
- It is triggered when I try to use SP page builder and stays on after this
Maybe the connexion to SP page builder is the issue ? I have no idea how I could fix this but it is annoying as it prevents me from adding any new elements.
Paul Frankowski
Accepted AnswerSwitch to different template and compare views.
...only affect my account
?? Do You mean that have that issue only on ONE subpage ??
Paul Bru
Accepted AnswerThe issue affected my entire website, but only when I was connected with SP page builder. Without this connection, the website worked just fine.
For the moment, I have uninstalled and installed HelixUltimate again, it seems to have solved this issue. I can now use SP page builder and my website again.
I will keep you posted if anything happens again with an update.
Thank you,
Paul
Peter Nooijen
Accepted AnswerHello, I have the same issue. I have copied the code of google tag manager in the custom code field (before head) of the shaper_helix_ultimate template. But the code is showing on all pages on the front.
I have tried all the above but nothing works for me, so far.
Any Idea's
Best Regards, Peter Nooijen