Guest payment not working - Forum | JoomShaper
Staff replied EasyStore

Guest payment not working

Asked by Rejouisens 2 years ago Last activity 2 years ago

Hello,

On checkout, the payment is not working for guests. If I log in it works.
When you click on the "payer" button, the wheel is just keeping turning.

You can test using either payment methods as they are on sandbox. Try only the site with french language as the orhers are not finished yet.

Second question.
When clicking on the contries in shipping address, the countries are only mentionned in english. Is it possible to have the countries in the language chosen? If I naviguate in french, it would be nice to have the countries in french.

Thanks

6 replies

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Toufiq Senior Staff
2 years ago

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Rejouisens Asked this
2 years ago

Thank, you for your answer. Please find the access.

Toufiq Senior Staff
2 years ago

It's your paypal account problem. I have checked using my account and it works fine.

Rejouisens Asked this
2 years ago · edited

Hi, it seems to work today.... it wasn't wotking with the custom payment neither. Thanks for checking. I hope the problem won't com back.

What about the second question? Having the countries in the language of the site?

Also, when I buy as guest, where are the infos saved?
I can see the infos in the orders of course but in which database because I have to delete some as I don't have any new addresses for testing.

And finally, the mails for guests are not received. It worked once but not anymore. The customer receives the confirmation for order but not the one called "Your new account" and "New user details" which I guess should be sent if the customer ask for his infos to be saved.

Toufiq Senior Staff
2 years ago

Please watch the video.

I hope this video will help you to understand the payment process of guest.

Rejouisens Asked this
2 years ago

Thank you Toufiq for the explanations.

But than on which behaviour or action, do I get the two emails (images in hidden)?
It only happened once. I liked the fact that as guest I received those two mails so that I can validate an account without passing by the registration process.

Also, I ask this question again, is it possible to have the countries in the language of the site?

Toufiq Senior Staff
2 years ago

I liked the fact that as guest I received those two mails so that I can validate an account without passing by the registration process.

There is no option to validate your guest user. You can stop to cash on delivery for the guest user.

Also, I ask this question again, is it possible to have the countries in the language of the site?

Sorry, right now this feature/functionality is not available.

Rejouisens Asked this
2 years ago

guest payment not working again. And it's not a paypal problem as it works with logged in user.

Toufiq Senior Staff
2 years ago

I have checked & it works fine.

Rejouisens Asked this
2 years ago

Sure, if you modify file without saying it.... you remove the modal by putting the original contact.php . Anyway, no need to loose time as I asked for a refund. There are too many things to improve and when I try and some others do, we go back to starting point just by answering it's not possible.
I need a real professional e-commerce and today it is not achievable with easystore. I wish it will be in the future because there is a good working base.

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