Refund For Double Payment - Question | JoomShaper

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Refund For Double Payment

T

takis

SP Page Builder 5 days ago

Hello,

Unfortunately, I have been double-billed for my annual Page Builder Pro Business plan. I previously tried to contact you through chat, but I was unable to resolve the issue.

Please review my account and process a refund for the duplicate charge. Thank you for your assistance.

Kind regards

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6 Answers
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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 5 days ago #226204

Hi there!

Sorry to hear about your experience.

Could you please share the email address associated with your account, along with the subscription ID or invoice number for the purchase you'd like to have refunded? Once I have those details, I'll look into it for you.

Best regards,

Rashida

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T
takis
Accepted Answer
5 days ago #226205

Hello and thanks for your reply. My email and invoice numbers are on the hidden content.

Thanks in advance

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T
takis
Accepted Answer
5 days ago #226249

Kind Reminder

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 4 days ago #226283

Hi,

Thanks for the reminder. I have forwarded your issue to the team.

Thanks for your patience.

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T
takis
Accepted Answer
4 days ago #226293

Thank you Rashida, the money amount has been refunded.

Case closed!

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 days ago #226416

Thanks for letting me know about it:)

Have a nice day!

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