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Error Helix Framework And administrator

Asked by Jose 1 year ago Last activity 1 year ago

Hello, I have a problem with the website and the indigo template and it gives me the following error:
Attempted to load class "Helper" from namespace "HelixUltimate\Framework\Platform".
Did you forget a "use" statement for another namespace?
The website is at the following url:
https://www.coservipp.com/new/

The migration was done from Joomla 3 template indigo 1.1 to Joomla 4 template indigo 2.01
The site works well locally. I added images of the error in the hosting and the operation locally

Images of local functionality


Images of hosting not work functionality

I need urgent support

6 replies

Oldest first Newest first Most helpful
Paul Frankowski Senior Staff
1 year ago

Hi Jose,

  1. Reinstall template
  2. Then update Helix Ultimate plugin
  3. Clear Joomla cache

It should help.

Jose Asked this
1 year ago

Send Access FTP

Paul Frankowski Senior Staff
1 year ago

About Images, it may be caused by using folder /new/ not subdomain, and Joomla cannot find images becuase of different path.

I assume that you uploaded whole /image folder.

Jose Asked this
1 year ago

The images I was going to send are of the evidence but I did not post them.

I cannot reinstall because I do not have access to the administrator, if you go to https://www.coservipp.com/new/administrator you can see the problem. I look forward to your prompt help.

Paul Frankowski Senior Staff
1 year ago · edited

Ok, but we are not here to fixing Joomla bugs. And Joomla Administrator login screen is from Joomla itself. I hope you understand a difference, and you read our Support Policy.

Contact with Joomla Expert in your city / country.

Maybe problem is with .htaccess file or missing core file(s) etc.

If you have working local copy, you're lucky after all.

Jose Asked this
1 year ago

If I understand the problem I have is that I have the same thing installed locally and it works correctly and in the hosting it presents the error HelixUltimate\Framework\Platform can you guide me because this error can occur so I can solve it. Have you not had any similar problem?

Paul Frankowski Senior Staff
1 year ago

Yes, we had very rare (search on forum), and reinstalling Helix template and plugin fixed that after all.

But I need working Joomla Admin area, FTP access is not a solution.

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