Update Error Helix Ultimate Framework Plugin - Question | JoomShaper
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Update Error Helix Ultimate Framework Plugin

Bernd Andreas Czarnitzki

Bernd Andreas Czarnitzki

Helix Framework 4 years ago

With the update to Joomla 3.10.1 I need to update a lot of extensions - also Helix Ultimate Framework Plugin. But it does not update. All I get is an error-message.

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7 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 4 years ago #29653

Danke for access, as I thought it was problem with files permission that's why Joomla couldn't update plugin.

Fixed. Should be OK now.

BTW In next days should be HU 2.0.2 - it should fix some design issues.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #29561

Hello Bernd Andreas Czarnitzki

What is the error? Please share a screenshot of your issue to understand it better.

Best regards

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Bernd Andreas Czarnitzki
Bernd Andreas Czarnitzki
Accepted Answer
4 years ago #29565

All I get on frontend is: Install and activate Helix Ultimate Framework.

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Bernd Andreas Czarnitzki
Bernd Andreas Czarnitzki
Accepted Answer
4 years ago #29646

High Ofi,

i tried to share a screenshot, but I'm getting confused with the code that is inserted when I click the picture symbol in the comment function of this forum is.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 4 years ago #29652

Hi, in that case, uninstall old plugin (!) and reinstall Helix Ultimate 2.0.1 template.

Probably you have Files Permission Problem. I will take a look.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 4 years ago #29655

BTW

Sorry my mistake I wanted to speed up your website and I enabled gZIP compression in Joomla, I didn't know your hosting doesn't support it. To fix it:

  1. Please use FTP tool ((or File Manager from cPanel) and
  2. edit configuration.php file
  3. Find public $gzip = '1';
  4. and use 0 instead of 1.
  5. save changes, or upload updated file.

sorry again.

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Bernd Andreas Czarnitzki
Bernd Andreas Czarnitzki
Accepted Answer
4 years ago #29705

Thank you for your support. Everthing is fine.

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