Contact Form not sending information correctly - Forum | JoomShaper
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Contact Form not sending information correctly

Asked by Juergen Felfernig 1 year ago Last activity 1 year ago

Hello,

I build a contact form with SPB.
The e-mail ist send, but neither the first/last name nore the message text ist transmitted.

See attached image.

https://prnt.sc/C9HFnjt1op6O

Accepted answer

Marked as the solution
Ziaul Kabir Staff
1 year ago

Hello,

Please ensure that the field names in each form field match exactly with those in the email body and headers (e.g., first-name and last-name). If they do not match, your data may be lost.

Additionally, check whether the email recipient and the “from” email are correctly provided. Please avoid using multiple email addresses in the recipient field by separating them with commas. This functionality is currently not working, but we are actively working on resolving it.

Thanks,

2 more replies

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Ziaul Kabir Staff
1 year ago

Hello Juergen,

Thank you for reaching out to us. Could you please check this forum post?, If it's help.

  1. https://www.joomshaper.com/forum/question/35717

Additionally, please provide more details, such as screenshots of your contact form settings. This will help us investigate the issue more thoroughly.

Thank you!

Juergen Felfernig Asked this
1 year ago · edited

Hello Kabir,

I checked the Sytem E-Mail configuration. It's working.

I attached some screenshots from my SPB Form Builder configuration.

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