import-export doesn't work

Dear Marek,

Thank you for reaching out to us.

Could you please double-check your license information in SP Page Builder -> Settings -> Update & License? It seems that the issue might be related to an incorrect entry. Verifying and updating it should help resolve the matter.

If you have any further questions or need assistance, feel free to let us know.

Best regards,

Hello,

From my local PC using your license, the export and import functionality works perfectly. The issue seems to originate from your server configuration.

Please contact your server provider and check if modSecurity is enabled. If it is, consider temporarily disabling it to verify if it’s blocking the request.

Let us know if you need further assistance.

Thank you!

Best regards,

Hello,

To resolve the issue, please update the open_basedir setting in your PHP configuration to include the /tmp directory. The updated setting should look like this:

open_basedir = /ascentiabio.stronywww-lodz.pl:/tmp

This adjustment will allow the system to access temporary files required for the import process. After making the change, please restart the web server for the update to take effect.

If you need assistance with this, feel free to let us know.

Best regards,