HI,

Thanks for contacting us. Could you please give me a screenshot of your issue?

-Regards.

https://pasteboard.co/cVU4bOiJNOus.jpg

https://pasteboard.co/ZFBMUswidMax.png

Hi,

Use this custom CSS

@media (max-width: 1200px){
#sppb-addon-1505195715248 {
        position: relative;
    bottom: 90px;
}
}
#offcanvas-toggler {
    position: relative;
    bottom: 88px;
}

Path towards custom CSS: Extensions>Templates>Styles> Click on your current default template name then choose Template Options. Then find custom CSS within the custom code.

Thank you for your support I've cloned my site and migrated to Joomla 4 upgrading the template. Now the custom css look like this on a smartphone https://test.compagniadelmantello.it/ambiti/ospedali while it was working fine in joomla 3 https://www.compagniadelmantello.it/ambiti/ospedali

Could you please advise?

Thank you for your support

Could you please take care of this issue? This is the only problem that prevent me to complete the migration to Joomla 4 Thank you for your support.

Hello francesco1980

Apology for the inconvenience. I have removed the additional CSS and updated the template. Now, your site looks goods without the CSS. Please check and let me know if you need further help.

Best regards

I'm sorry. Removing the css on the production site has made the situation worse. Please reinsert the custom css to fix it. Please note that I have cloned my site in a test enviroment to test the migration to joomla4 https://test.compagniadelmantello.it

What is the issue here? Please explain and I will fix it.

Tablet View: https://prnt.sc/bpuTos5ePKSE

Mobile View: https://prnt.sc/KLiDanchULYs

access does not work for test site.

in my modest opinion it doesn't work the same on all browser

www.compagniadelmantello.it iphone 11 vertical https://prnt.sc/yWA_2BEeh3-k www.compagniadelmantello.it iphone 11 orizzontal https://prnt.sc/io4PcEVTTPm2 test.compagniadelmantello.it iphone 11 vertical https://prnt.sc/EALX90ddjRFG test.compagniadelmantello.it iphone 11 orizzontal https://prnt.sc/TNYokWDEb0_W

www.compagniadelmantello.it MacBook Pro Chrome fullscreen https://prnt.sc/XcAuIyl_S3CX www.compagniadelmantello.it MacBook Pro Chrome 3/4 screen https://prnt.sc/ax--IZrlO79F www.compagniadelmantello.it MacBook Pro Chrome 2/4 screen https://prnt.sc/5akA-9pXpeHE test.compagniadelmantello.it MacBook Pro Chrome fullscreen https://prnt.sc/_VA71IGzIMjk test.compagniadelmantello.it MacBook Pro 3/4 screen https://prnt.sc/bffdWY1pQY-e test.compagniadelmantello.it MacBook Pro 2/4 screen https://prnt.sc/ZwzdW81MHIoC test.compagniadelmantello.it MacBook Pro 1/4 screen https://prnt.sc/bfHlGiyPOhqK

Hope I was able to show the problem after migration to Joomla 4

Please check Joomla 3 site now. Do you want me to check test.compagniadelmantello.it too? Then share it's access.

test.compagniadelmantello.it is a cloned site and has the same user. You can access it with the same account :)

Yes, the same access does not work. This is what I am talking about.

Sorry... may be I have changed the password after cloning the site. Now it should work.

Sorry, I have changed the plugin and messed up. Could you please create the test site again?

Don't worry Ofi Khan I have delete the installation and cloned again from the production site. Now I need to migrate the site from Joomla 3.9 to Joomla 4 I'll let you know when done. :)

Hi. I have migrated the test site to Joomla 4 and everything seems to work fine. Honestly I don't know why this second migration attempt is giving better result than the first. Could you please confirm that test.compagniadelmantello.it is working fine?

Yes, I can confirm. Because I have changed the plugin. So, it is working fine now.

Good day Ofi Khan Could you explain what is the plugin you have changed and when and where you have changed it?

Yes, System - Helix3 Framework plugin. I have installed the previous version on your site. I have attached it below if you need.

plg_system_helix3_2.5.8.zip

Thank you Ofi. Becuase I need to repeat the migration in the production site I need to know every change you have made to the test site in order to migrate without problems. I was looking for this Helix3 Framework plugin in both systems and found that the version 3.0.2 is installed in both site (test and production) www. compagniadelmantello.it https://pasteboard.co/EhyOmXL3Yqnj.png test.compagniadelmantello.it https://pasteboard.co/KNMgZJXBzkEa.png Could you please explain?