at payment of some article the users get this message! Issue: ITEM_TOTAL_MISMATCH. Description: Should equal sum of (unit_amount * quantity) across all items for a given purchase_unit. UNPROCESSABLE_ENTITY : The requested action could not be performed, semantically incorrect, or failed business validation..
I m frustrated for it
the error persist only with paypal and only for 2 or more quantitaty item, if there are in Discount.
Sorry for this.
Best Regards,
Hi Giuseppe,
Thank you for reaching out to us. I am apologizes for this inconvenience. Based on the error message, it looks like there may be an issue with how discounts are being calculated and passed to PayPal, causing a mismatch in the total amount validation.
To investigate further, we would need temporary admin access to your backend. Could you please provide us with the necessary credentials in the hidden content section?
Additionally, before we proceed with troubleshooting, we strongly recommend that you take a full backup of your store to ensure no data is lost during the investigation.
Looking forward to your response.
Best regards,
u ve sent you the credentials
I tested your live site by placing three orders without any issues. I checked using PayPal Sandbox, and everything worked fine.
I believe the issue might be related to your PayPal Webhook configuration. Could you please share the details of how you created and set up the webhook? This will help us investigate further and provide the best solution.
Looking forward to your response.
Best regards,
normal articles are ok but if they are in discount price the problem begin when the amount is 2 or more
I applied your discount coupon free shipping, and the order was successfully placed without any issues.
Could you please provide a screenshot of the problem you’re facing? This will help us better understand and assist you.
Looking forward to your response.
Best regards,
i apologize for my english, but the coupon are ok, the problem is on discount price at product page. if i apply discount price at product and order 2 or more items the problem will present. the rest work fine
I see this issues, Please, allow us some time to check.
Thanks.
any news?
Hello,
I apologize for the delay. However, this is not ready yet.
We are currently investigating the issue and appreciate your patience.
Best regards,
i ìll wait
I am apologizes for this.
Best Regards,
hi chan solve this problem or may do t use discount price?
Currently, please avoid using discounted product prices with floating-point values, as they may cause calculation issues. Instead, use round figures for discounted prices, Like (14$/15$).
We apologize for any inconvenience and appreciate your understanding. Hopefully it will be resolved soon.
Thank you!
ok i try
Please, you can give us your hosting access, we will fix your code to resolve this issues.
Thanks,
ok now it work, hope in future releases for correct this
the hosting access is not accessible outside italy, vut i can backup all data and db and share with you
Yes, you can share it.
Thanks.
I ve sent you compressed zip (files and DB)
