Easystore Issue When Create Order
Giuseppe
at payment of some article the users get this message! Issue: ITEM_TOTAL_MISMATCH. Description: Should equal sum of (unit_amount * quantity) across all items for a given purchase_unit. UNPROCESSABLE_ENTITY : The requested action could not be performed, semantically incorrect, or failed business validation..
I m frustrated for it the error persist only with paypal and only for 2 or more quantitaty item, if there are in Discount.
Ziaul Kabir
Accepted AnswerHi Giuseppe,
Thank you for reaching out to us. I am apologizes for this inconvenience. Based on the error message, it looks like there may be an issue with how discounts are being calculated and passed to PayPal, causing a mismatch in the total amount validation.
To investigate further, we would need temporary admin access to your backend. Could you please provide us with the necessary credentials in the hidden content section?
Additionally, before we proceed with troubleshooting, we strongly recommend that you take a full backup of your store to ensure no data is lost during the investigation.
Looking forward to your response.
Best regards,
Giuseppe
Accepted Answeru ve sent you the credentials
Ziaul Kabir
Accepted AnswerI tested your live site by placing three orders without any issues. I checked using PayPal Sandbox, and everything worked fine.
I believe the issue might be related to your PayPal Webhook configuration. Could you please share the details of how you created and set up the webhook? This will help us investigate further and provide the best solution.
Looking forward to your response.
Best regards,
Giuseppe
Accepted Answernormal articles are ok but if they are in discount price the problem begin when the amount is 2 or more
Giuseppe
Accepted Answeri apologize for my english, but the coupon are ok, the problem is on discount price at product page. if i apply discount price at product and order 2 or more items the problem will present. the rest work fine
Giuseppe
Accepted AnswerGiuseppe
Accepted Answerany news?
Giuseppe
Accepted Answeri ìll wait
Ziaul Kabir
Accepted AnswerCurrently, please avoid using discounted product prices with floating-point values, as they may cause calculation issues. Instead, use round figures for discounted prices, Like (14$/15$).
We apologize for any inconvenience and appreciate your understanding. Hopefully it will be resolved soon.
Thank you!
Giuseppe
Accepted Answerok i try
Giuseppe
Accepted Answerok now it work, hope in future releases for correct this
Giuseppe
Accepted Answerthe hosting access is not accessible outside italy, vut i can backup all data and db and share with you