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sp booking don't send mails

Asked by daniele 1 year ago Last activity 1 year ago

Hi, a question for you. I started using sp booking more out of curiosity than for a real purpose, even though I'm trying to get a tourist portal. I spent a day translating the administrative part and then the front-end without success after translating the language files or spending a lot of time creating overrides (I'm writing all this more than anything to give some advice to those who may have to do the front-end translation). However, I'm starting to get passionate about it, if it weren't for the fact that after translating everything (to understand the control panel) I tried to make more than one reservation but the confirmation email doesn't arrive... does anyone have a solution for this? Regards

Accepted answer

Marked as the solution

Ofi Khan Staff

1 year ago

I have tested the mail function with my SMTP settings. It is working fine. You might have issues with your mail server settings. Please contact your hosting provider for fixing this.

11 more replies

Ofi Khan Staff

1 year ago

Hello daniele,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

Best regards

daniele Asked this

1 year ago

Hi, thank you.

Ofi Khan Staff

1 year ago

Have you checked your mail configuration? Please go to Global Configuration -> Server and send Test Email to check. Also, you can try SP Page Builder Form Builder to check the email settings.

daniele Asked this

1 year ago

is the version 2.2.0 of sp booking compatible with joomla 5.3.0?

Ofi Khan Staff

1 year ago

So far, there is no reported issues. It should be fine with the Joomla version. If you have found any issue, then please report. We will check it.

daniele Asked this

1 year ago · edited

I have already reported, it does not send any confirmation email. the system records the reservation but does not send any confirmation email to the customer or to the reported structure, nor to the site administrator. I also left the access data, I saw that you did a test but then silence. the component has also been reinstalled several times also eliminating the overrides and eliminating the database fields referring to booking but it continues to present the same problem. what should be done?
the system test email works and is sent

daniele Asked this

1 year ago · edited

Also, you can try SP Page Builder Form Builder to check the email settings

this fuction works but sp booking mail not

Ofi Khan Staff

1 year ago

Please share your cPanel access to check the issue.

daniele Asked this

1 year ago · edited

done

further test done: clean installation with only booking component and page builder.
Result: it doesn't work

Ofi Khan Staff

1 year ago

Sorry, the credentials you provided do not match. Please check and share it again.

daniele Asked this

1 year ago

correct data in previous answer

daniele Asked this

1 year ago

if you want, you can also test component in this url https://test.italyonair.com/ , a clean installation

daniele Asked this

1 year ago

i checked.. yes, it works. Thank you