Google map doesn't work - Forum | JoomShaper
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Google map doesn't work

Asked by giampaolo 1 year ago Last activity 10 months ago

Good morning,
I'm having a problem with Google Maps. Although the API key is correct and the correct location is visible in the background on the home page, I still get a pop-up window that says: "This page isn't loading Google Maps correctly."

Are you the owner of this website?

How can I fix it?
I've attached the login credentials for the website's backend in the hidden content section.

Thank you

6 replies

Ofi Khan Staff

Hello giampaolo,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing.

I have checked your site and found this error: BillingNotEnabledMapError

https://prnt.sc/7ZJ13yc9wzCs

You have to add your billing information to use Google Maps. Google Maps is not free now. Please follow the documentation

Best regards

giampaolo Asked this

Good evening,
I linked the API key to a billing account, and everything is fine from the Google Cloud Console dashboard. The API key appears active and linked to the billing account, but it still doesn't display the map on the site, giving me this error message:
Sorry, a problem occurred.
Google Maps didn't load correctly. For technical details, see the JavaScript console.

Ofi Khan Staff

Now the error is updated. Currently, the error is ApiNotActivatedMapError

https://prnt.sc/W90jInP7W61O

Please follow the documentation to solve it.

giampaolo Asked this

ok solved
Thank you very much

Ofi Khan Staff

You are welcome 😊

If the answer resolved your query, you can mark it as accepted to close the post and guide others with similar questions. You’ll find a button to accept answers below each comment.

If you need further assistance, feel free to let us know!

I have a humble request too. It would be very kind of you if you can manage some moment to give us feedback on 

  1. Joomla Extension Directory
  2. TrustPilot

This will inspire us to improve.

Ofi Khan Staff

Just checking in to see if you have feedback on the provided solution. If the answer resolved your query, you can mark it as accepted to close the post and guide others with similar questions. You’ll find a button to accept answers below each comment.

If you need further assistance, feel free to let us know!

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