Hi,
I just updated to SPBP 3.10 from an earlier version and the Page Templates are no longer loading.
Thank you for your help in resolving this issue.
Scott.
Solved
SP Page Builder
Cannot Load Page Templates
Accepted answer
Marked as the solution
Toufiq Senior Staff
Glad to know that, your problem is solved. Please close the forum post. Thanks
8 more replies
Toufiq Senior Staff
Hi there,
Thanks for contacting us. Sorry for the inconvenience. Please contact your hosting provider and tell them to disable mod_security from your hosting.
-Thanks
Scott Frank Asked this
Hi,
mod_security is inactive, but the page templates are still not loading.
Thanks,
Scott.
Toufiq Senior Staff
I have download your site via akeeba backup and checked my localhost. It works fine.
Scott Frank Asked this
Hi,
Thank you for your reply, but that is not the issue. The issue is with loading the Page Templates. When I press the Page Templates button, the templates are not loading. I just get a spinning circle. These are the templates for the different page designs and layouts in SPPBP.
I didn't have any issues loading the different page templates with the original SPPBP version that came with the MegaInc template. But when I updated to SPPBP 3.7.10, it is not working.
Thank you for your help in resolving this issue.
Toufiq Senior Staff
Share a screencast video about the full scenario via google drive
Scott Frank Asked this
The link to the screencast video is attached.
Thank you for your help.
Toufiq Senior Staff
I have download your site via akeeba backup and checked my localhost. It works fine.
Please follow the hidden content and let me know. I think the problem comes from your hosting. That's why i told you to check it in your localhost.
Scott Frank Asked this
Apparently, SP Page Builder Pro is using Cloudflare to load the Page Templates. I whitelisted the Cloudflare IP addresses and it is working now.
Thank you for your help.
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