Hi there,

Thanks for contacting us. Sorry for the inconvenience. Please contact your hosting provider and tell them to disable mod_security from your hosting.

-Thanks

Hi, mod_security is inactive, but the page templates are still not loading.

Thanks, Scott.

I have download your site via akeeba backup and checked my localhost. It works fine.

https://prnt.sc/13dyfio

Hi,

Thank you for your reply, but that is not the issue. The issue is with loading the Page Templates. When I press the Page Templates button, the templates are not loading. I just get a spinning circle. These are the templates for the different page designs and layouts in SPPBP.

I didn't have any issues loading the different page templates with the original SPPBP version that came with the MegaInc template. But when I updated to SPPBP 3.7.10, it is not working.

Thank you for your help in resolving this issue.

Share a screencast video about the full scenario via google drive

The link to the screencast video is attached.

Thank you for your help.

I have download your site via akeeba backup and checked my localhost. It works fine.

https://prnt.sc/13dyfio

Please follow the hidden content and let me know. I think the problem comes from your hosting. That's why i told you to check it in your localhost.

Apparently, SP Page Builder Pro is using Cloudflare to load the Page Templates. I whitelisted the Cloudflare IP addresses and it is working now.

Thank you for your help.