EasyStore - JPG is Note Accepted

Paul Frankowski Senior Staff

11 months ago

Hi Yofie,

I don't know, but totally weird, becuase .jpg is classic supported format.

1. Try with .webp files
2. Try to upload .jpg file in Joomla Media Manager
3. Try to upload .jpg file in SP Page Builder > Media Manager

Let me know after.

Yofie Setiawan Asked this

11 months ago

Hi Paul,

I just tried :

1. webp upload from easystore product edit - not accepted
2. jpg from joomla media manager - success
3. jpg from sppb media manager - success

Paul Frankowski Senior Staff

11 months ago

And you have that since EasyStore 1.7.1 update?

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Please by now choose needed image that were uploaded by using Media Manager (SPPB or J!)

Yofie Setiawan Asked this

11 months ago

I think EasyStore product images doesnt allow us to choose file from SPPB/Joomla Media Manager?

Paul Frankowski Senior Staff

11 months ago

and can you put url to .jpg manually, in field?

I wish to help more, but we both have to wait for developers (tomorrow).

Yofie Setiawan Asked this

11 months ago

no, unlike SPPB, EasyStore doesnt have that option to add images on Product Edit... Ok no rush, but hope to get some solution tomorrow...

Paul Frankowski Senior Staff

11 months ago

Good Morning,

Can you share access to the back-end (admin) as Super User + URL

Yofie Setiawan Asked this

11 months ago

Hi Paul,

Here it is...

Yofie Setiawan Asked this

11 months ago

Hi Paul,

Seems it works now, any troubleshoot happen?

Yofie Setiawan Asked this

11 months ago

Hi Paul,

Do you maybe want to share the troubleshoot? So if in future someone else hit same issue...

Paul Frankowski Senior Staff

11 months ago

I still waiting for details, to know...