The reviews under EasyStore seems to be showing how many reviews submitted per product and the average starts based on the provided reviews but you cannot see the reviews. I could not see any config to make the reviews public either, I need the reviews to be readible for the customers. Can you help me to configure it accordingly?
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EasyStore
EasyStore Reviews
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Ziaul Kabir Staff
Currently, this option is not available. However, you may hire a developer to implement this feature.
Thank you for your understanding.
Best regards,
28 more replies
Ziaul Kabir Staff
Hello Yan,
Thanks for reaching out to us.
You will found reviews addon on EasyStore single page, when you design it you will found multiple reviews addon to add reviews.
You may check this documentations:
- https://www.joomshaper.com/documentation/easystore/managing-customer-reviews
- https://www.joomshaper.com/documentation/easystore/sp-page-builder-integration
Thanks
Yan Asked this
Hello. This is helpful but does not solve the problem. I can easily add the Reviews on the template via the method you are showing, but if you have let's say more than 20 reviews, all you can see is reviews on the product page and it will overshadow the product descriptions when I add the reviews add on to the layout. What I need is similar to Amazon concept, there is a indicator showing the number of stars and how many reviews each product has. The users should be able read all the reviews in a new tab once it is clicked on the number represents the reviews. Otherwise it will destroy the page layout. How can you add link to the reviews and make the reviews open in a new tab (ideal) or page to allow the users read the reviews?
Yan Asked this
this is one of the most important feature for e-commerce shop, how can you guys just put this on us? Can you guys provide this support? This was not clear when we made the purchase. A e-commerce site without showing the product reviews? How is this possible? You guys need to provide this feature now
Ziaul Kabir Staff
I apologize for the misunderstanding. I’ve already provided the documentation where you can see how the Review Add-on works. I can confirm that we do have a Review Add-on that allows users to review any product from EasyStore.
However, the specific implementation you’re expecting is not available at the moment.
Thank you for your understanding.
Best regards,
Yan Asked this
Well, you guys own the template. The add ons you are showing is useless unless users can read them with a reasonable gramework, which is not the case at the moment. When will you guys make this avaialble? This is a very big miss, how can you develop and sell an ecommerse framework without having an implemented review option avaialble? Please escalate this to your management, this is totally not acceptable, this is a basic feasute for an ecommerce solution!
Ziaul Kabir Staff
Could you please share your specific requirements? I’ll add them to our feature list for further review by the team.
Thank you.
Best regards,
Yan Asked this
We just need the posted reviews readable in a reasonable framework. Currently you can add the add-on to read the reviews and no problem when you have only 2 reviews as it will fit in the page but when you have 20 or more, it ruins the page. Ideally, the review ranking like 4.2 stars should have a link attached to it, and when you click on it, it should open the reviews in a new tab without ruining the page template and allow users to read the m in a reaonable framework. When can this be avaialble?
Ziaul Kabir Staff
Thanks for your reply.
I'll add this to our featured request list. Can't give an exact time frame, if management decides to implement this, you'll be notified.
Thanks for understanding and patience.
Yan Asked this
Can you get an answer from them today? Again, this is not a feature to me, this was not made clear on your marketing documentation and selling a e-commerce product without this feature is not acceptable. This is not an enhacement, it is as important as other basic things e-commerce requires. So, I do not think you should ask patience but escalate this to your management. This should be very easy fix in a day!
Ziaul Kabir Staff
In next week our next EasyStore will release new version. it will include this features.
is there anythign else that I can assist with?
Best regards
Yan Asked this
Thank you. I look forward to having that version next week.
Yan Asked this
Hello Ziaul,
You said that this reviews issue would be fixed this week, is it being released as planned? Thanks
Ziaul Kabir Staff
Yes, It is in plan, Hopefully within next week.
Thanks for your patience and understanding.
Yan Asked this
Hi Ziaul,
Has this been fixed? It has been 2 weeks, it was supposed to be released last week, this should be really simple fix. Can you please escalate this and get this issue fixed this week? Thank you!
Yan Asked this
any answer?
Ziaul Kabir Staff
Hopefully, it will be released soon.
Thank you for your patience and understanding.
Best regards,
Yan Asked this
you said one week, we are in the third week. How hard can it be just to show the reviews in the template? Can you guys get this done this week? This is also important for SEO purposes for all of your customers, this should have been part of the first release.
Ziaul Kabir Staff
I can’t give you an exact time frame, but a new build will be released soon.
It will include several additional features and implementations.
Thank you for your patience and understanding.
Best regards,
Yan Asked this
can you give me a rough date? Are we talking about 2 hours, 2 days, 2 years, 2 decades? Your projection was 1 week which was a resoanble timeframe for a simple fix 4 weeks ago
Ziaul Kabir Staff
I apologize for the inconvenience. Unfortunately, we are unable to release an update that includes only this feature. We have several other features currently in testing, and we expect to release the complete version next week.
Thank you for your understanding.
Yan Asked this
where are you guys on the release? This is totally unacceptable, it has been almost 2 months, 6 weeks after you guys were supposed to be releasing it, there is still NO UPDATE!
Ziaul Kabir Staff
I apologize for the delay.
I hope that our updated build can be released next week.
Thank you for your understanding.
Best regards,
Yan Asked this
any update?
Ziaul Kabir Staff
I apologize for the inconvenience. Unfortunately, we are unable to release an update that includes only this feature. We have several other features currently in testing, and we expect to release the complete version next week.
Thank you for your understanding.
Yan Asked this
you keep saying the same thing for 2 months, how do you feel about making fool of your customers! It is a simple feature you cannot release since more than 2 monts. check your last 10 answers, how consistent are you guys? You are saying next week every week since months, are you guys having fun there to make us fool?
Josef Rosner
Hello Yan,
I've been waiting for over four months for a legally compliant invoice layout that meets the guidelines of the European/German tax authorities and can be customized with all the necessary information. Support keeps promising me that these features are at the top of their priority list and will be ready "next week" with the next update. What do you think happens every "next week"?
https://www.joomshaper.com/forum/question/40684
And over three months ago, I revisited the bug I had already reported six months prior: displaying the text within an SP-simple portfolio item in Smart Search. What do you think has happened in this case since then? (see above)
https://www.joomshaper.com/forum/question/41086
Regards, Josef
Ziaul Kabir Staff
I would request you to follow on your post.
Best Regards,
Josef Rosner
Ziaul, nothing has happened there for weeks - absolutely nothing!
Yan Asked this
Josef,
Thank you for sharing your experience. This valdiates my concern and legitimacy of this company. We have invested tremendeous time and money to develop our platform on EasyStore by false and missing advertisement of this company and now we are between rock and hard place. I know this company is not located in USA but I will investigate legal options with this company going forward. I am extremely concerned about the legitemacy of this company.
BR, Yan
Ziaul Kabir Staff
Hello Yan,
I apologize for the unintentional delay. As previously mentioned, we included additional features in this release, which required more time and led to the delay.
I can confirm that next week we will release an updated version that includes this features you requested.
I sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best regards,
Josef Rosner
Ziaul, Thank you in advance for your feedback and understanding. Will it be really next week or weeks?
Yan Asked this
The answer next week will be that the reelase will be next week as it happened 10 weeks in a row. You guys gotta be honest, this is looking really bad!
Ziaul Kabir Staff
Releasing a new version involves several steps. First, management makes the decision, followed by UI/UX design, development, testing, and finally the release. Management does not approve a release that includes only small improvements or minor features.
At this point, the decision is not in my hands. I can raise requests, but I cannot force decisions. This week, we are scheduled to release a new version.
Thank you all for your understanding and patience.
Best regards,
Yan Asked this
what is the value of providing this input here? Zero! Who cares your internal process, what customers care is the missed promises, false advertisement and tens of blah blah without delivering what was meant to be the core value proposition of what you are selling . So, keep cut it out and deliver it instead, if you have an non functional management and incompetent team, that is your company's responsiblity to fix it, it is not us to solve it and listen what your internal process is.
Ziaul Kabir Staff
Hello,
We apologize for the inconvenience.
We released a new version last week, and today we are releasing another update with several fixes. Please check the latest release and let us know if the issue is resolved.
If you need anything else, please don’t hesitate to contact us. I’ll do my best to add any additional requests to our list as soon as possible.
Thank you for your understanding.
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