Hello Yan,

Thanks for reaching out to us.

You will found reviews addon on EasyStore single page, when you design it you will found multiple reviews addon to add reviews.

You may check this documentations:

1. https://www.joomshaper.com/documentation/easystore/managing-customer-reviews
2. https://www.joomshaper.com/documentation/easystore/sp-page-builder-integration

Thanks

Hello. This is helpful but does not solve the problem. I can easily add the Reviews on the template via the method you are showing, but if you have let's say more than 20 reviews, all you can see is reviews on the product page and it will overshadow the product descriptions when I add the reviews add on to the layout. What I need is similar to Amazon concept, there is a indicator showing the number of stars and how many reviews each product has. The users should be able read all the reviews in a new tab once it is clicked on the number represents the reviews. Otherwise it will destroy the page layout. How can you add link to the reviews and make the reviews open in a new tab (ideal) or page to allow the users read the reviews?

this is one of the most important feature for e-commerce shop, how can you guys just put this on us? Can you guys provide this support? This was not clear when we made the purchase. A e-commerce site without showing the product reviews? How is this possible? You guys need to provide this feature now

Could you please share your specific requirements? I’ll add them to our feature list for further review by the team.

Thank you.

Best regards,

We just need the posted reviews readable in a reasonable framework. Currently you can add the add-on to read the reviews and no problem when you have only 2 reviews as it will fit in the page but when you have 20 or more, it ruins the page. Ideally, the review ranking like 4.2 stars should have a link attached to it, and when you click on it, it should open the reviews in a new tab without ruining the page template and allow users to read the m in a reaonable framework. When can this be avaialble?

Thanks for your reply.

I'll add this to our featured request list. Can't give an exact time frame, if management decides to implement this, you'll be notified.

Thanks for understanding and patience.

Can you get an answer from them today? Again, this is not a feature to me, this was not made clear on your marketing documentation and selling a e-commerce product without this feature is not acceptable. This is not an enhacement, it is as important as other basic things e-commerce requires. So, I do not think you should ask patience but escalate this to your management. This should be very easy fix in a day!

In next week our next EasyStore will release new version. it will include this features.

is there anythign else that I can assist with?

Best regards

Thank you. I look forward to having that version next week.

Hello Ziaul, You said that this reviews issue would be fixed this week, is it being released as planned? Thanks

Yes, It is in plan, Hopefully within next week.

Thanks for your patience and understanding.

Hi Ziaul, Has this been fixed? It has been 2 weeks, it was supposed to be released last week, this should be really simple fix. Can you please escalate this and get this issue fixed this week? Thank you!

any answer?

you said one week, we are in the third week. How hard can it be just to show the reviews in the template? Can you guys get this done this week? This is also important for SEO purposes for all of your customers, this should have been part of the first release.

I can’t give you an exact time frame, but a new build will be released soon.

It will include several additional features and implementations. Thank you for your patience and understanding.

Best regards,

can you give me a rough date? Are we talking about 2 hours, 2 days, 2 years, 2 decades? Your projection was 1 week which was a resoanble timeframe for a simple fix 4 weeks ago

where are you guys on the release? This is totally unacceptable, it has been almost 2 months, 6 weeks after you guys were supposed to be releasing it, there is still NO UPDATE!

I apologize for the delay.

I hope that our updated build can be released next week.

Thank you for your understanding.

Best regards,

any update?

I apologize for the inconvenience. Unfortunately, we are unable to release an update that includes only this feature. We have several other features currently in testing, and we expect to release the complete version next week.

Thank you for your understanding.

you keep saying the same thing for 2 months, how do you feel about making fool of your customers! It is a simple feature you cannot release since more than 2 monts. check your last 10 answers, how consistent are you guys? You are saying next week every week since months, are you guys having fun there to make us fool?

Hello Yan,

I've been waiting for over four months for a legally compliant invoice layout that meets the guidelines of the European/German tax authorities and can be customized with all the necessary information. Support keeps promising me that these features are at the top of their priority list and will be ready "next week" with the next update. What do you think happens every "next week"? https://www.joomshaper.com/forum/question/40684

And over three months ago, I revisited the bug I had already reported six months prior: displaying the text within an SP-simple portfolio item in Smart Search. What do you think has happened in this case since then? (see above) https://www.joomshaper.com/forum/question/41086

Regards, Josef

Josef,

Thank you for sharing your experience. This valdiates my concern and legitimacy of this company. We have invested tremendeous time and money to develop our platform on EasyStore by false and missing advertisement of this company and now we are between rock and hard place. I know this company is not located in USA but I will investigate legal options with this company going forward. I am extremely concerned about the legitemacy of this company.

BR, Yan

Hello Yan,

I apologize for the unintentional delay. As previously mentioned, we included additional features in this release, which required more time and led to the delay.

I can confirm that next week we will release an updated version that includes this features you requested.

I sincerely apologize for the inconvenience and appreciate your patience and understanding.

Best regards,

Ziaul, Thank you in advance for your feedback and understanding. Will it be really next week or weeks?

The answer next week will be that the reelase will be next week as it happened 10 weeks in a row. You guys gotta be honest, this is looking really bad!

what is the value of providing this input here? Zero! Who cares your internal process, what customers care is the missed promises, false advertisement and tens of blah blah without delivering what was meant to be the core value proposition of what you are selling . So, keep cut it out and deliver it instead, if you have an non functional management and incompetent team, that is your company's responsiblity to fix it, it is not us to solve it and listen what your internal process is.

Hello,

We apologize for the inconvenience.

We released a new version last week, and today we are releasing another update with several fixes. Please check the latest release and let us know if the issue is resolved.

If you need anything else, please don’t hesitate to contact us. I’ll do my best to add any additional requests to our list as soon as possible.

Thank you for your understanding.