EasyStore Reviews - Question | JoomShaper
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EasyStore Reviews

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Yan

EasyStore 2 weeks ago

The reviews under EasyStore seems to be showing how many reviews submitted per product and the average starts based on the provided reviews but you cannot see the reviews. I could not see any config to make the reviews public either, I need the reviews to be readible for the customers. Can you help me to configure it accordingly?

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16 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 2 weeks ago #209057

Currently, this option is not available. However, you may hire a developer to implement this feature.

Thank you for your understanding.

Best regards,

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 2 weeks ago #208900

Hello Yan,

Thanks for reaching out to us.

You will found reviews addon on EasyStore single page, when you design it you will found multiple reviews addon to add reviews.

You may check this documentations:

  1. https://www.joomshaper.com/documentation/easystore/managing-customer-reviews
  2. https://www.joomshaper.com/documentation/easystore/sp-page-builder-integration

Thanks

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Y
Yan
Accepted Answer
2 weeks ago #209029

Hello. This is helpful but does not solve the problem. I can easily add the Reviews on the template via the method you are showing, but if you have let's say more than 20 reviews, all you can see is reviews on the product page and it will overshadow the product descriptions when I add the reviews add on to the layout. What I need is similar to Amazon concept, there is a indicator showing the number of stars and how many reviews each product has. The users should be able read all the reviews in a new tab once it is clicked on the number represents the reviews. Otherwise it will destroy the page layout. How can you add link to the reviews and make the reviews open in a new tab (ideal) or page to allow the users read the reviews?

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Y
Yan
Accepted Answer
2 weeks ago #209130

this is one of the most important feature for e-commerce shop, how can you guys just put this on us? Can you guys provide this support? This was not clear when we made the purchase. A e-commerce site without showing the product reviews? How is this possible? You guys need to provide this feature now

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 2 weeks ago #209182

I apologize for the misunderstanding. I’ve already provided the documentation where you can see how the Review Add-on works. I can confirm that we do have a Review Add-on that allows users to review any product from EasyStore.

However, the specific implementation you’re expecting is not available at the moment.

Thank you for your understanding.

Best regards,

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Y
Yan
Accepted Answer
2 weeks ago #209185

Well, you guys own the template. The add ons you are showing is useless unless users can read them with a reasonable gramework, which is not the case at the moment. When will you guys make this avaialble? This is a very big miss, how can you develop and sell an ecommerse framework without having an implemented review option avaialble? Please escalate this to your management, this is totally not acceptable, this is a basic feasute for an ecommerce solution!

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 2 weeks ago #209194

Could you please share your specific requirements? I’ll add them to our feature list for further review by the team.

Thank you.

Best regards,

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Y
Yan
Accepted Answer
2 weeks ago #209335

We just need the posted reviews readable in a reasonable framework. Currently you can add the add-on to read the reviews and no problem when you have only 2 reviews as it will fit in the page but when you have 20 or more, it ruins the page. Ideally, the review ranking like 4.2 stars should have a link attached to it, and when you click on it, it should open the reviews in a new tab without ruining the page template and allow users to read the m in a reaonable framework. When can this be avaialble?

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 2 weeks ago #209345

Thanks for your reply.

I'll add this to our featured request list. Can't give an exact time frame, if management decides to implement this, you'll be notified.

Thanks for understanding and patience.

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Y
Yan
Accepted Answer
2 weeks ago #209347

Can you get an answer from them today? Again, this is not a feature to me, this was not made clear on your marketing documentation and selling a e-commerce product without this feature is not acceptable. This is not an enhacement, it is as important as other basic things e-commerce requires. So, I do not think you should ask patience but escalate this to your management. This should be very easy fix in a day!

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 2 weeks ago #209351

In next week our next EasyStore will release new version. it will include this features.

is there anythign else that I can assist with?

Best regards

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Y
Yan
Accepted Answer
2 weeks ago #209453

Thank you. I look forward to having that version next week.

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Y
Yan
Accepted Answer
1 week ago #209931

Hello Ziaul, You said that this reviews issue would be fixed this week, is it being released as planned? Thanks

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #209938

Yes, It is in plan, Hopefully within next week.

Thanks for your patience and understanding.

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Y
Yan
Accepted Answer
5 days ago #210372

Hi Ziaul, Has this been fixed? It has been 2 weeks, it was supposed to be released last week, this should be really simple fix. Can you please escalate this and get this issue fixed this week? Thank you!

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Y
Yan
Accepted Answer
2 days ago #210607

any answer?

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