Staff replied Helix Framework

Helix ultimate template v 2.1.0

Asked by Daniel Wyler 11 months ago Last activity 11 months ago

I installed SP Pagebuilder v 6.1.0 and helixultimate_template_v2.1.0 without any error messages. As soon as I call up a page with this template, I get a blank page. The same thing happens in the Helix framework environment. This remains the case even after I uninstalled and reloaded the template.
Does anyone have an explanation for this and, if possible, a solution?
Many thanks, Daniel

9 replies

Paul Frankowski Senior Staff

11 months ago

Hi Daniel

Use Joomla features/settings to see more than blank page

You forgot to mention about used Joomla version and PHP version.

Daniel Wyler Asked this

11 months ago

Dear Paul

Thank you very much for the tip. After adjusting the settings, the following error messages appear:

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 20480 bytes) in /home/arteis/domains/arteisfilm.ch/public_html/joomla/plugins/system/helixultimate/vendor/league/uri/BaseUri.php on line 592

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 65536 bytes) in /home/arteis/domains/arteisfilm.ch/public_html/joomla/libraries/vendor/symfony/error-handler/Error/FatalError.php on line 14

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 65536 bytes) in Unknown on line 0

Warning: PHP Request Shutdown: Cannot call session save handler in a recursive manner in Unknown on line 0

———————

(I don't understand the last two error messages at all – what is line 0?)

Can you or anyone else in the forum help me?

Many thanks in advance.

Daniel

Daniel Wyler Asked this

11 months ago

I forgot to mention:

Joomla 6, php 8.4

Paul Frankowski Senior Staff

11 months ago · edited

Fatal error: Allowed memory size of 33554432 bytes exhausted

It means that PHP script ran out of memory — it tried to use more than 33554432 bytes, which equals 32 MB. Remember that all loaded elements takes memory, also CMS itself, not only template.

Solution: You have to increase memory in PHP settings (Hosting CPanel) to 128M. Yes, we have that info in documenation as well.

32M was OK, but in J!1.5 era ;p

Daniel Wyler Asked this

11 months ago

I had always set the memory limit to 1024M. I don't think that can be the problem here.

Daniel Wyler Asked this

11 months ago

I think I've made some progress:
In my host's file manager, 1024M of memory is allocated in the php.ini file. However, when I open the php settings in Joomla, only 32M is listed there.

What is the best way to adjust this?

Paul Frankowski Senior Staff

11 months ago · edited

Please Ask Hosting Support. Each Panel is different.

I can help only about our products here (Support Policy).

If you have cPanel or Plesk - watch video tutorial on youtube.

Daniel Wyler Asked this

11 months ago

Dear PAul

OK, I will do that.

Thank you very much for helping me!

Daniel

Paul Frankowski Senior Staff

11 months ago · edited

In Plesk panel - search for PHP Settings
in CPanel - find Software > MultiPHP INI Editor
other, quite simlar.

Change default value of memory_limit for selected domain. 64M (Min) but 128M, 256M or 512M (is even more recommended)