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Installation Tuber Quickstart

Asked by Petra 10 months ago Last activity 10 months ago

Hi,
I tried to install the new Tuber Template and after the Installation-Process I can't reach the Frontend:

This is the message I get: "Class "Joomla\Component\Content\Site\Helper\RouteHelper" not found"

What can I do?

Thanks!

Accepted answer

Marked as the solution
Toufiq Senior Staff
10 months ago

Re-installed Page Builder pro and now it works fine.

4 more replies

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Toufiq Senior Staff
10 months ago

Hi there,

I have reviewed your questions and want to clarify a few points so we can move forward smoothly:

  1. Please enable Error Reporting and Debug Mode from Joomla’s Global Configuration.
  2. Let me know whether you installed the Quickstart package or the template-only version.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Petra Asked this
10 months ago

Hi Toufiq,

the error reporting is on and the debug-Mode also. I installed the Quickstart Quickstart package.

Regards

Toufiq Senior Staff
10 months ago

Could you kindly grant me access to your Joomla administrator area so that I can investigate the issue you're experiencing? Prior to providing access, please ensure that you have backed up your site. Additionally, it's important to note that providing login credentials is entirely voluntary on your part; we respect your decision either way. However, if you do choose to share the login details, it would greatly expedite the resolution process. Thank you for your cooperation.

Note: I think file missing.

Petra Asked this
10 months ago

Hi, Toufiq,

see the informations. Thanks!

Toufiq Senior Staff
10 months ago

You are most welcome & Thanks

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