Installation Tuber Quickstart - Question | JoomShaper
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Installation Tuber Quickstart

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Petra

Template 5 days ago

Hi, I tried to install the new Tuber Template and after the Installation-Process I can't reach the Frontend:

This is the message I get: "Class "Joomla\Component\Content\Site\Helper\RouteHelper" not found"

What can I do?

Thanks!

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7 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 5 days ago #211553

Hi there,

I have reviewed your questions and want to clarify a few points so we can move forward smoothly:

  1. Please enable Error Reporting and Debug Mode from Joomla’s Global Configuration.
  2. Let me know whether you installed the Quickstart package or the template-only version.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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Petra
Accepted Answer
5 days ago #211554

Hi Toufiq,

the error reporting is on and the debug-Mode also. I installed the Quickstart Quickstart package.

Regards

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 days ago #211597

Could you kindly grant me access to your Joomla administrator area so that I can investigate the issue you're experiencing? Prior to providing access, please ensure that you have backed up your site. Additionally, it's important to note that providing login credentials is entirely voluntary on your part; we respect your decision either way. However, if you do choose to share the login details, it would greatly expedite the resolution process. Thank you for your cooperation.

Note: I think file missing.

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Petra
Accepted Answer
4 days ago #211607

Hi, Toufiq,

see the informations. Thanks!

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 days ago #211614

Re-installed Page Builder pro and now it works fine.

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Petra
Accepted Answer
4 days ago #211617

Thanks!

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 days ago #211632

You are most welcome & Thanks

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