I have used the Helix template on a few sites. I want to install just the template on an existing site and use it for a store section of that site. When I drag the zip file to the installer it says "unable to find install package"
Staff replied
Templates
unable to find install package
26 replies
Ariba Staff
Hello
Could you kindly share a screenshot of the issue please? That would be helpful.
janakira Asked this
Your interface will not allow me to insert an image
janakira Asked this
See details below
Ariba Staff
Kindly use tools like Lightshoot or imgur to share the image here.
https://imgur.com/
https://app.prntscr.com/en/index.html
janakira Asked this
I have the screenshot! I dont need an app to get it.
Please do not patronize me!
This WYSIWYG is not allowing me to insert a screenshot.
janakira Asked this
Please just read what I posted in the error message section land respond to that- it is exactly the same as a screenshot.
Ariba Staff
I am sorry if you have felt offended. Thank you for sharing the error details, it was not there earlier due to which it was difficult to understand the error properly.
Have you tried to install via URL path? just upload that file into your server before.
Sometimes this works.
janakira Asked this
Yes, I did try that and I got the same message. Is there a way to install it via cpanel? I already have the .zip file uploaded to the cpanel. I also tried using the path to it to install it and was also unsuccessful with the same result as I pasted above.
Ariba Staff
5 years ago
· edited
I understand. This actually does not happen normally. There can be folder permission issue as well.
In one of the exceptional cases before, using cpanel did not help either but the following method helped. Can you please try that once?
You can upload all files from helixultimate_quickstart_j3_v1.1.1.zip
templates\shaper_helixultimate
plugins\system\helixultimate
Then "Discovery" > "Install"
If it still doesn't work, kindly provide your administrative access using the hidden mode to share the log in credentials.
janakira Asked this
It did not work
janakira Asked this
Hello? Did you fix it?
Ariba Staff
Hello
Our Senior agent is already looking into the issue, please allow us some time.
janakira Asked this
Sure thing!
Ofi Khan Staff
Hello janakira
Please add my public ip to whitelist. Then I will be able to access the administrator and check your issue. Thanks.
Best regards
janakira Asked this
OK Ofi, It's done.
Ofi Khan Staff
Please check this. The location (country: Bangladesh) access is denied.
janakira Asked this
It should be good to go now. Thanks
Ofi Khan Staff
Thanks. I got the access to the site. But your credentials does not match. Please fix this.
janakira Asked this
I hope this one works :)
Thank you!
janakira Asked this
I hope this one works!
Ofi Khan Staff
You need to set file permission to writable. Please check the screenshot in the hidden content box. You may follow this documentation
janakira Asked this
I see your reply, however, that was an obvious solution that I checked days ago, and also had the GoDaddy support check it. The .../public_html/tmp/ setting is 755.
Ofi Khan Staff
Please follow this documentation to solve the issue. Contact your hosting provider for assistance.
janakira Asked this
Thanks Ofi! Much appreciated. I was able to solve the isssue. There was an old filepath in the configuration.php file. I updated it and all is well!
So great!
Ofi Khan Staff
Awesome! Glad to know that.
Ofi Khan Staff
I have a humble request. It would be very kind of you if you can manage some moment to give us feedback here:
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