"Error Undefined" when changing settings of a template style - Forum | JoomShaper
Staff replied Helix Framework

"Error Undefined" when changing settings of a template style

Asked by Sergio Izquierdo 6 months ago Last activity 5 months ago

Hello I am having problems when changing settings of a template style (bungkoh). I have php 8.1, joomla 5.2.3, helix 2.2.4. When trying to save it says "Error Undefined". There is no error reported in apache or in Joomla. These are the file permissions:

-rw-r--r-- 1 sizquierdo sizquierdo 749 Mar 5 2025 comingsoon.php
-rw-r--r-- 1 sizquierdo sizquierdo 2.7K Mar 5 2025 component.php
drwxr-xr-x 3 sizquierdo sizquierdo 4.0K Feb 20 16:18 css
-rw-r--r-- 1 sizquierdo sizquierdo 7.9K Mar 5 2025 error.php
drwxr-xr-x 2 sizquierdo sizquierdo 4.0K Feb 20 16:18 features
drwxr-xr-x 2 sizquierdo sizquierdo 4.0K Feb 20 16:18 fonts
drwxrwxrwx 8 sizquierdo sizquierdo 4.0K Jan 1 1980 headers
-rw-r--r-- 1 sizquierdo sizquierdo 3.4K Mar 5 2025 helper.php
drwxr-xr-x 19 sizquierdo sizquierdo 4.0K Feb 20 16:18 html
drwxr-xr-x 2 sizquierdo sizquierdo 4.0K Feb 20 16:18 images
-rw-r--r-- 1 sizquierdo sizquierdo 6.4K Mar 5 2025 index.php
drwxr-xr-x 3 sizquierdo sizquierdo 4.0K Feb 20 16:18 js
drwxrwxrwx 5 sizquierdo sizquierdo 4.0K Jan 1 1980 offcanvas
-rw-r--r-- 1 sizquierdo sizquierdo 2.9K Mar 5 2025 offline.php
-rw-r--r-- 1 sizquierdo sizquierdo 8.2K Mar 5 2025 options.json
-rw-rw-rw- 1 sizquierdo sizquierdo 54K Mar 5 2025 options.xml
drwxr-xr-x 2 sizquierdo sizquierdo 4.0K Feb 20 16:18 overrides
-rw-r--r-- 1 sizquierdo sizquierdo 3.1K Mar 5 2025 preset.xml
drwxr-xr-x 2 sizquierdo sizquierdo 4.0K Feb 20 16:18 scss
-rw-r--r-- 1 sizquierdo sizquierdo 3.4K Mar 5 2025 templateDetails.xml
-rw-r--r-- 1 sizquierdo sizquierdo 50K Mar 5 2025 template_preview.png
-rw-r--r-- 1 sizquierdo sizquierdo 21K Mar 5 2025 template_thumbnail.png
drwxr-xr-x 2 sizquierdo sizquierdo 4.0K Feb 20 16:18 webfonts

7 replies

Oldest first Newest first Most helpful
Ziaul Kabir Staff
6 months ago

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

Sergio Izquierdo Asked this
6 months ago

sure thanks

Ziaul Kabir Staff
6 months ago

Hello,

I see the issue only on your live site, it does not appear on my local setup. It is likely that your live server has caching enabled (via cPanel, plugin, or server-level cache) or there may be firewall rules / ModSecurity that are preventing template styles from saving correctly.

Please contact your hosting administrator to:

  1. Clear all caches on the server.
  2. Temporarily disable any WAF rules or ModSecurity settings to test saving template styles.

This should help identify whether these server-side protections are causing the issue.

Thank you,

Sergio Izquierdo Asked this
5 months ago

Thank you for your help.... All caches are emptied, I dont have de ModSecurity available in Cpanel. It does not let me paste my ,htaccess file in case in hidden content so you can check it out. When clicking "Post Answer" it takes for ever. I have this as part of .htaccess: ########## Begin - SP Page Builder
RewriteRule ^administrator/components/com_sppagebuilder/(.)$ - [L]
RewriteRule ^components/com_sppagebuilder/(.)$ - [L]
########## End - SP Page Builder
thanks
Sergio

Ziaul Kabir Staff
5 months ago

Hi Sergio,

Thanks for the update.

Since the system is not allowing you to paste the .htaccess content directly, could you please try the following:

  1. Copy the contents of your .htaccess file into a .txt file
  2. Compress it into a .zip file
  3. Upload the .zip file here

This should allow you to share the file so we can review it properly.

Thanks!

Sergio Izquierdo Asked this
5 months ago

I already sent it yesterday.. just wondering if you received it?
Thanks!

Ziaul Kabir Staff
5 months ago

Hi,

I didn’t receive it. Could you please mention my name in the email, or upload the ZIP file here? That would be easier.

Thanks.

Best regards,

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