I have a aktive Joomshaper Pro subscription that is valid until November 2026, yet I cannot access any features in the section library because "Buy PRO" is displayed everywhere. I have entered the license key from my current license under Settings and also specified the domain being used. What do I need to do to use these features that I have actually paid for?
Staff replied
SP Page Builder
Purchased PRO features are unavailable ("Buy Pro")
3 replies
Rashida Rahman Staff
Hi there!
Sorry for your experience.
Kindly follow the instructions provided in the documentation below:
SP Page Builder Troubleshooting – Locked Pro Features
Hopefully, this will resolve the issue for you 🙂
Best regards,
Gubo Martin Asked this
Thank you very much for the quick reply; your instructions helped. I cleared the cache and then deleted the expired cache. After that, I was able to access and use the Pro content again.
Best regards,
Rashida Rahman Staff
Hi,
I'm glad that it helped and You are always welcome:)
You may accept the most useful answer here in order to close the post.
Best regards,
Paul Frankowski Senior Staff
Good news that my guide helped, Martin
- Tomorrow should be a new version of SPPB.
- Please mark topic as solved, link is under "Replay" button.
- Consider being on Joomla! World Conference, Potsdam, Germany 16-18 October 2026
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