Purchased PRO Features are Unavailable ("Buy Pro") - Question | JoomShaper
Back to the questions

Purchased PRO Features are Unavailable ("Buy Pro")

GM

Gubo Martin

SP Page Builder 1 month ago

I have a aktive Joomshaper Pro subscription that is valid until November 2026, yet I cannot access any features in the section library because "Buy PRO" is displayed everywhere. I have entered the license key from my current license under Settings and also specified the domain being used. What do I need to do to use these features that I have actually paid for?

0
4 Answers
Order by
Oldest Newest Votes
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 month ago #225468

Hi there!

Sorry for your experience.

Kindly follow the instructions provided in the documentation below:

SP Page Builder Troubleshooting – Locked Pro Features

Hopefully, this will resolve the issue for you 🙂

Best regards,

0
GM
Gubo Martin
Accepted Answer
1 month ago #225558

Thank you very much for the quick reply; your instructions helped. I cleared the cache and then deleted the expired cache. After that, I was able to access and use the Pro content again.

Best regards,

0
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 month ago #225566

Hi,

I'm glad that it helped and You are always welcome:)

You may accept the most useful answer here in order to close the post.

Best regards,

0
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 month ago #225560

Good news that my guide helped, Martin

  1. Tomorrow should be a new version of SPPB.
  2. Please mark topic as solved, link is under "Replay" button.
  3. Consider being on Joomla! World Conference, Potsdam, Germany 16-18 October 2026
0