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Refund for double payment

Asked by takis 3 months ago Last activity 3 months ago

Hello,

Unfortunately, I have been double-billed for my annual Page Builder Pro Business plan. I previously tried to contact you through chat, but I was unable to resolve the issue.

Please review my account and process a refund for the duplicate charge. Thank you for your assistance.

Kind regards

Accepted answer

Marked as the solution
Rashida Rahman Staff
3 months ago

Hi,

Thanks for the reminder. I have forwarded your issue to the team.

Thanks for your patience.

5 more replies

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Rashida Rahman Staff
3 months ago

Hi there!

Sorry to hear about your experience.

Could you please share the email address associated with your account, along with the subscription ID or invoice number for the purchase you'd like to have refunded? Once I have those details, I'll look into it for you.

Best regards,

Rashida

takis Asked this
3 months ago

Hello and thanks for your reply.
My email and invoice numbers are on the hidden content.

Thanks in advance

takis Asked this
3 months ago

Kind Reminder

takis Asked this
3 months ago

Thank you Rashida, the money amount has been refunded.

Case closed!

Rashida Rahman Staff
3 months ago

Thanks for letting me know about it:)

Have a nice day!

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