Issue updating SPPB - Forum | JoomShaper
Staff replied SP Page Builder

Issue updating SPPB

Asked by Denis Mone 3 months ago Last activity 3 months ago

hi

An error "Call to undefined method AddonParser::getLayoutBasePath()" occurs when updating the component.

How do I solve this problem?

thanks

3 replies

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Denis Mone Asked this
3 months ago

The Joomla version is 5.4.1.

The JCH Optimize component was installed on the site. I read that the issue might be related to it, so I first uninstalled that component and then attempted to update SPPB.

but I still couldn't update it

Atick Eashrak Shuvo Staff
3 months ago

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Denis Mone Asked this
3 months ago

Unfortunately, this is impossible.

Atick Eashrak Shuvo Staff
3 months ago

Please reinstall sp page builder and check if that solve the issue.

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