I'm using SP Page Builder 6.6.2. When I upload MP3 files to the "Audios" folder in the Media Manager, the upload completes successfully and I receive a confirmation message. However, the uploaded files do not appear in the folder and cannot be selected or used afterward. Has anyone experienced this issue or knows how to fix it?
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SP Page Builder
Files not appear in Media Manager
Accepted answer
Marked as the solution
Toufiq Senior Staff
Hi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.
Note: I have checked sample .mp3 file and it works fine on my end.
https://file-examples.com/index.php/sample-audio-files/sample-mp3-download/
Best regards,
Toufiqur Rahman (Team Lead, Support)
ALOVO Asked this
Thank you for your answer. Please, see hidden content for credentials :)
Toufiq Senior Staff
Please check now. I just added this code inside the .htaccess file via Phocacommader.
php_value upload_max_filesize 40M
php_value post_max_size 42M
ALOVO Asked this
Hello Toufiq,
Sorry to bother you again.
I had to rebuild my website using Joomla 6.1.1, but I'm still experiencing the same issue. My audio files still do not appear.
I also added the two lines of code to the .htaccess file, but unfortunately that didn't solve the problem.
Could you please help me again?
Thank you very much for your time and support.
Toufiq Senior Staff
Please check the screenshot. And you shouldn't use the htaccess only. You should keep .htaccess.
ALOVO Asked this
Thank you so much!
Toufiq Senior Staff
You are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.
To officially close this forum post, mark it as accepted. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.
As for writing a review about our product and support quality, we would greatly appreciate it! Your feedback helps us improve and serves as a valuable reference for others. Please take a moment to share your thoughts about your experience with our product and the support you received. Your input is valuable to us and the community. Thank you in advance for your time and support.
We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.
Best regards,
Toufiqur Rahman
Team Lead, Tech Support (JoomShaper)
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