My pages disappeared from the Page Builder extension - Forum | JoomShaper
Solved SP Page Builder

My pages disappeared from the Page Builder extension

Asked by Andreas Handler 2 months ago Last activity 2 months ago

Hi i use Joomla 5 and Page Builder 6.6.2 - some day ago my files disappeared in your extension and when i try to work on any page wit your extension it shows an 404 error - how can i get the pages there again ? regards Andreas

Joomla Version 5.4.7
SP Page Builder 6.2.2

All pages are still in joomla and are not deleted but disappeared in Page Builder

I allready testet (After every change i cleared the Asteroid, Joomla and Chrome Cache):

  • deactivating SEF showed no better result
  • Database have no errors or issues
  • Deinstalling all SEO tools shoed no better result
  • I installed the ewest version Page Builder several times with no better result

Regards - Andreas

Accepted answer

Marked as the solution
Atick Eashrak Shuvo Staff
2 months ago

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

17 more replies

Oldest first Newest first Most helpful
Andreas Handler Asked this
2 months ago

See hidden content

Andreas Handler Asked this
2 months ago

???

Atick Eashrak Shuvo Staff
2 months ago

Apolozy for the delay response.

Andreas Handler Asked this
2 months ago

See hidden content

Andreas Handler Asked this
2 months ago

See hidden content

Andreas Handler Asked this
2 months ago

See hidden content

Atick Eashrak Shuvo Staff
2 months ago

Apologies for the inconvenience.

I have checked your website and noticed that it does not contain any standard SP Page Builder pages. Instead, all of your content consists of Joomla articles with SP Page Builder integration.

Could you please clarify the issue you are experiencing? This will help me better understand the problem and provide the appropriate assistance.

Andreas Handler Asked this
2 months ago

Hi,

i started to create (Only the name) the pages in Joomla - saved it as a page and Menue item - after that i started to use the Page Builder Frontend Editor to fill it with Test, etc. All worked well until all pages dieappeared from the Page Builder Extension, and therefore I cannot edit a single page - they still exist all of them but have disappeared from Page Builder - therefore i need them in page builder again. All of that happend about two weeks ago.

With Best Regards - Andreas

Andreas Handler Asked this
2 months ago

See hidden

Andreas Handler Asked this
2 months ago

see hidden

Andreas Handler Asked this
2 months ago

Are you here ?

Andreas Handler Asked this
2 months ago

Hi after the new installation - all content formats are gone

Log in to reply.