My Pages Disappeared From The Page Builder Extension
Andreas Handler
Hi i use Joomla 5 and Page Builder 6.6.2 - some day ago my files disappeared in your extension and when i try to work on any page wit your extension it shows an 404 error - how can i get the pages there again ? regards Andreas
Joomla Version 5.4.7 SP Page Builder 6.2.2
All pages are still in joomla and are not deleted but disappeared in Page Builder
I allready testet (After every change i cleared the Asteroid, Joomla and Chrome Cache):
- deactivating SEF showed no better result
- Database have no errors or issues
- Deinstalling all SEO tools shoed no better result
- I installed the ewest version Page Builder several times with no better result
Regards - Andreas
Atick Eashrak Shuvo
Accepted AnswerHi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
Atick Eashrak Shuvo
Accepted AnswerApolozy for the delay response.
Atick Eashrak Shuvo
Accepted AnswerApologies for the inconvenience.
I have checked your website and noticed that it does not contain any standard SP Page Builder pages. Instead, all of your content consists of Joomla articles with SP Page Builder integration.
Could you please clarify the issue you are experiencing? This will help me better understand the problem and provide the appropriate assistance.
Andreas Handler
Accepted AnswerHi,
i started to create (Only the name) the pages in Joomla - saved it as a page and Menue item - after that i started to use the Page Builder Frontend Editor to fill it with Test, etc. All worked well until all pages dieappeared from the Page Builder Extension, and therefore I cannot edit a single page - they still exist all of them but have disappeared from Page Builder - therefore i need them in page builder again. All of that happend about two weeks ago.
With Best Regards - Andreas
Andreas Handler
Accepted AnswerI have resolved the formatting - the lizense key was corrupted after the new install - after i corrected that - the in page build formated pages was there again but are still disappeared in your extension - thats strange - please help
Atick Eashrak Shuvo
Accepted AnswerPlease shre the page link which you are saying made with sp page builder
Andreas Handler
Accepted Answerhi and good morning - all pages are made with your page builder extension (i always went with the front end page builder / mostly directly through the page i wanted to work on) - as said they disappered in your extension and now i have no possibility to work on them with page builder - regards andreas
Atick Eashrak Shuvo
Accepted AnswerGood morning, Andreas.
Thank you for your reply.
As I mentioned earlier, I checked your website and confirmed that you have not created any standard SP Page Builder pages. Instead, your content has been built using SP Page Builder integration within Joomla articles. These articles do not appear in the SP Page Builder → Pages list, as they are managed through the Joomla Articles section.
You can find more information about this here: https://www.joomshaper.com/documentation/sp-page-builder/integrations
For example, your homepage is a Joomla article named "Home". Please go to Content → Articles, search for the Home article, and open it. You should see the Edit with SP Page Builder option there, which will allow you to edit the page using the Page Builder frontend or backend editor.
Andreas Handler
Accepted Answeri tried that but its not working either way - please test it - only try to work on one of the pages - the credentials i send you are allowing these actions - regards