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Urgent help needed : Security vulnerability Magin template or SPPagebuilder

Asked by nagesh 2 months ago Last activity 2 months ago

Need help urgent

in /home/yayasanm/public_html/libraries/src/Application/SiteApplication.php (line 540)

Warning: include(/home/yayasanm/public_html/libraries/../templates/system/fatal.php): Failed to open stream: No such file or directory in /home/yayasanm/public_html/libraries/vendor/symfony/error-handler/ErrorRenderer/HtmlErrorRenderer.php on line 343

Warning: include(): Failed opening '/home/yayasanm/public_html/libraries/../templates/system/fatal.php' for inclusion (include_path='.:/opt/cpanel/ea-php83/root/usr/share/pear') in /home/yayasanm/public_html/libraries/vendor/symfony/error-handler/ErrorRenderer/HtmlErrorRenderer.php on line 343

If you need sitebackend/cpanel username and password pls let us know. URGENT

5 replies

Oldest first Newest first Most helpful
Ziaul Kabir Staff
2 months ago

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

Paul Frankowski Senior Staff
2 months ago

@nagesh

Few extra questions:

  1. What Joomla versions you have there?
  2. What SPPB version you have there, and when you made last update?
  3. On your server, do you have site separation? If you don't know, ask hosting support.
  4. Do you have any firewall installed on those Joomla's ? If not, it's time to do that. There are also Free ones.
  5. Have you updated Helix plugin?
  6. Do you have JCE editor there? If yes, what version?
nagesh Asked this
2 months ago

Thanks for the response paul, we were not aware of spbuilder 6.1 security issue, how come such an important information you dont send a mail of vulnerability? We lost 3 sites and 2 customers, thanks for that.

Ziaul Kabir Staff
2 months ago

Hello,

I apologize for the inconvenience.

We have sent the email to all of our users except those who have unsubscribed from our mailing list. Additionally, some users’ emails have bounced, which means there may be email delivery issues with the addresses they provided.

You can share your email address with us, and we will verify whether it is included in our subscribed list.

Thank you.

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