I'm getting the above error and cannot access SP Pagebuilder. Everything was fine a couple of weeks ago and I have made no major changes to configuration. I have followed the advice in other threads: downloaded latest version, cleared browser and Joomla caches, checked licence key etc. The 'Cannot Read Properties Of Undefined (reading 'data')' error appears in Chrome, I have opened the backend in Firefox and get 'can't access property "data", e.response is undefined'.
Thanks
Apologies for the inconvenience.
Could you please recheck the Site Administrator URL you provided? It appears to be redirecting me to the homepage, so I'm unable to access the administrator login page.
Hi,
Thanks for the fast response - I can see an IP address has been blocked from access to the backend. I've now allowed that (see hidden details), so should be okay,
Can I take a full backup of your site?
Yes of course
Your website appears to have blocked my IP address again. Could you please check and resolve the issue?
I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?
Looking forward to your response.
Best regards
Hi Atick,
Yes, you seem to have resolved the issue. Thanks for a great job,
Hi,
Thank you for confirming. I’m glad to hear that the issue has been resolved successfully.
We truly appreciate your kind words and are happy we could help. If you have any other questions or run into any further issues, please don’t hesitate to reach out.
Best regards
I have the same issue. There are blocked OPTIONS requests in the web dev panel.
It is trying to load https://mywebsite.com/administrator/index.php?option=com_sppagebuilder&task=/editor.settings&_method=get×tamp=1786040417568
Note the slash before editor.settings. Seems like a bug.
Update: I cleared the site cache and it seems to work now. I'm using Joomla 6. Also I am using a secret URL parameter in AdminTools but I think that was unrelated. AI told me to check it.
