Dropdown arrow icon not showing offcanvas menu

Mehtaz Afsana Borsha Staff

1 month ago

Hi,

Thanks for contcating us. Could you please check your site URL? It does not working. And also give me a screenshot of your issue please.

-Regards.

ML

Mike Lawson Asked this

1 month ago

Sorry, the active url is michiganpuretaxhelp.com

Here is a screenshot of the offcanvas menu

https://prnt.sc/BrHDp45-kxAr

Mehtaz Afsana Borsha Staff

1 month ago

Hi,

Please check your site URL, I cant access on that.

ML

Mike Lawson Asked this

1 month ago

Hello

URL should be working fine, just loaded site

https://michiganpuretaxhelp.com/

Atick Eashrak Shuvo Staff

1 month ago

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

ML

Mike Lawson Asked this

1 month ago

Hello, credentials are in private content. Thanks

Atick Eashrak Shuvo Staff

1 month ago

Please share super user access

ML

Mike Lawson Asked this

1 month ago

You now have Super User privileges

Atick Eashrak Shuvo Staff

1 month ago

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

ML

Mike Lawson Asked this

1 month ago

I see the icons are there now, what steps are needed to fix so I can apply to other websites?

ML

Mike Lawson Asked this

1 month ago

Hello, please advise..I need to apply this fix to my other websites.