Solved General

Empty submenu appears under Home menu in Helix Ultimate

Asked by thanhhx57 1 month ago Last activity 4 weeks ago

Hi JoomShaper Support Team,

I’m currently using the shaper_helixultimate template on my Joomla website, and I’m experiencing a strange issue with the main navigation menu.

As you can see in the attached screenshot, when I hover over the Home menu item, an empty dropdown/submenu box appears underneath it.

However, I have checked the Joomla menu configuration carefully, and there is no child menu item or submenu assigned under the Home menu. The Home menu should be a normal single-level menu item without any dropdown.

I’m not sure why Helix Ultimate is generating this empty submenu.

Could you please help me identify what might be causing this issue and advise me on how to fix it?

Environment:
Template: shaper_helixultimate
Menu: Main Menu
Issue: Empty dropdown/submenu appears under the Home menu even though no child menu item exists

I have attached a screenshot showing the issue.
https://prnt.sc/sEA_QzF1AeZY

Thank you for your support.

Accepted answer

Marked as the solution

Atick Eashrak Shuvo Staff

4 weeks ago

Apologies for the delayed response.

The issue was caused by the Mega Menu option being enabled for the affected menu item in the Helix Ultimate Menu Builder, while no menu item was actually assigned to the Mega Menu.

I resolved the issue by simply disabling the Mega Menu option for that menu item.

For similar cases in the future, you can check whether the Mega Menu option is enabled without any corresponding Mega Menu content assigned.

Thank you for your patience and understanding.

5 more replies

Atick Eashrak Shuvo Staff

1 month ago

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

thanhhx57 Asked this

1 month ago

Hi,

I have provided the administrator login credentials in the attachment.

Please check and let me know if you need any additional information.

Best regards.

Atick Eashrak Shuvo Staff

1 month ago

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

thanhhx57 Asked this

1 month ago

Thank you for your support. However, I would like to know what you did to fix the issue so that I can handle similar cases myself in the future.

Thank you again.

thanhhx57 Asked this

4 weeks ago

Thank you for your guidance. I have successfully resolved the issue.

Please feel free to close this support ticket.

Thank you again for your support.

Best regards.