Solved Helix Framework

offcanvas menu not working after upgrade to Helix Ultimate 2

Asked by Dave Brown 5 years ago Last activity 5 years ago

I upgraded the Helix Ultimate template to v2 and the offcanvas menu has stopped working. It is still visible but will not open when clicked.

All settings are the same as before the upgrade.

Any help would be appreciated.

Accepted answer

Marked as the solution

Muntasir Sakib Staff

5 years ago

Hello Tad,

Please create another forum post and we will look into it there. There can be several reasons which might prevent off-canvas menu to work. Can be cache issues, custom CSS issues, or so on.

It's difficult to give a solution without even having a look at the site. I hope you can understand.

Dave, we are sorry to hear that you had to roll back to the older version due to your deadline was knocking at the door. However, feel free to give us a buzz if you face anymore problems. Till then, you can close the post by accepting the most suitable answer so that others can find the solution easily as well.

Thanks!

8 more replies

Muntasir Sakib Staff

5 years ago

Hello there,

What's the exact problem you are facing? Would you mind telling us in details, if possible with some screenshots of the exact problem you are facing?

Thanks!

Łukasz

5 years ago

Go to menu template settings / off-cavas and set the offcavas menu there.

Dave Brown Asked this

5 years ago

Thank you for your answers.

Go to menu template settings / off-cavas and set the offcavas menu there.
Don't know what you mean - the offcanvas settings are right or left with left aligned, left bordered or center aligned.

What's the exact problem you are facing? Would you mind telling us in details, if possible with some screenshots of the exact problem you are facing?
The problem is as mentioned above - the offcanvas menu is visible but wll not open when clicked. It would be a waste of time supplying a screenshot, there is nothing to see because it the offcanvas menu does nothing.

Dave Brown Asked this

5 years ago

The off-canvas menu is only visible in mobile devices.

My menu module is set to display the main menu in the offcanvas position.

The template settings are;
Off-canvas position: Right
Left Bordered
Off-canvas menu: Main Menu

Muntasir Sakib Staff

5 years ago

Hello there,

Please share your administrator access with us in the Hidden Content area so that we can have a look from our end and get back to you soon.

Thanks!

bryan

5 years ago · edited

FYI, I had the exact same issue but it resolved itself after completely clearing all caching on my site and server.

Dave Brown Asked this

5 years ago

I discovered that the custom css I had written before the upgrade was OK but it would not accept any custom css after the upgrade.

Because I was up against a deadline I cleared it all out and installed the backup I took just beofre upgrading the template.

But, thank you for your suggestions and willingness to help.

This thread is now closed

Tad

5 years ago

Did you ever figure out why the offcanvas menu wasn't working? I'm having the same issue, it's not even showing the "hamburger" icon on my site.