I upgraded the latest sp page builder and I have lost access to the pro add on. I can't find where to readd the key.
Awaiting an answer
SP Page Builder
Cannot find where to enter my key
4 replies
Rashida Rahman Staff
Hi there!
Sorry for your issues!
Kindly, Download the latest version from here and reinstall it:
https://www.joomshaper.com/downloads/extension/sp-page-builder-pro
And please make sure you have input your email and license key to SP Page Builder -> Pages -> Option (on the right) -> License & Update (input your email and license key) -> Save and Close. and then clear your browser and Joomla cache.
Most importantly, You have to copy the license key from your Joomshaper Dashboard. I have attached a screenshot for your ease:
https://prnt.sc/vesh66
Hope it helps!
Best Regards
Cyrille BERNARD
I have the same problem, and it is recurring, it's been 3 times in the past two months that this has happened. how to prevent this from happening again? because it must be reinstalled each time. I specify that my license is active and insert well on the site.
Rashida Rahman Staff
Hi,
Sorry to hear that @Cyrille BERNARD.
Can you share a screencast video of the whole scenario here kindly? Then I will forward it to the respective team for analysis.
Best Regards
Jeffrey Kiefer
I have the same problem. And it is reoccuring. Everytime there is an update I loose my license info and access to pro items. I have to also reinstall the pro component and then enter my license info again. This info should be saved so upgrading does not effect it. I am guessing since it s a common bug that it would be easy to duplicate.
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