[Locked] Latest SP PB Pro But Can't Enter License Key - Question | JoomShaper
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[Locked] Latest SP PB Pro But Can't Enter License Key

Nader A.

Nader A.

SP Page Builder 3 months ago

I'm unable to find anywhere to enter in my license key. i have already cleared cache, using latest version of sp pb pro etc. under settings this is all i see...

  • Options
  • Color Library Pro
  • Typography Pro

This is where i would typically see license and update but its not there. yes, i've read the documentation, which didn't help. can someone log in and see what the issue is? check hidden content. thanks.

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Website
https://novablg.com/nova2
7 Answers
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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 months ago #198031

Browser may keep old files in cache, that's why I see PRO, only Pro.

You can always check using Opera browser with VPN, if you have stronger cache.

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Nader A.
Nader A.
Accepted Answer
3 months ago #198034

Sounds good. So, even if I clear Joomla cache, that doesn't necessarily solve the issue. I see it now in a new browser, just not the browser I'm using. Either way, thanks. I'll make sure to use a different browser next time. Take care.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 months ago #198028

Hi,

Have you read tip (all steps) >> https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 months ago #198029

I don't see any problems on your site, please use different browser etc. Evidence.

info_3011_2025.jpg

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Nader A.
Nader A.
Accepted Answer
3 months ago #198030

This is what I see. I'll try a different browser.

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Nader A.
Nader A.
Accepted Answer
3 months ago #198032

Paul,

I don't have lite installed. Go into my admin console lol. I gave you my credentials. I simply installed the template and upgraded to latest pro version. when i noticed lite still there, i deleted it :)

Nader

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 months ago #198033

... but template package don't have components and modules inside, only template.

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