Solved SP Page Builder

Pages will not safe and frontend editor will not close

Asked by Jesper 4 years ago Last activity 4 years ago

Hi
I am trying Joomla 4 and SP Pagebuilder pro.

After creating some small webpages, some pages will not save in frontend editior, the save button keep spinning. When closing (without saving) the page content is removed/deleted. The same happens in backend.
It is not in all the pages.
Sometimes the problem is solved by removing a single addon, like a heading.
The SP Pagebuilder Pro is the only extention loaded into the Joomla 4.

I am using Joomla 4.0.5
SP Pagebuilder pro 3.8.2

Hope you can help

Accepted answer

Marked as the solution

Jesper Asked this

4 years ago

Hi Pavel

There you tricked me. If only it is the browser that can affect the software. Then offcause all kind of firewall's anti-virus, etc. can effect the systems as well.
Now by deleting the bitdefender, it seems to be working.
Installing F-secure seems to be working better.

I am so much at rest now.

And I want to thanks all of you, Paul, Toufiq and you Pavel. Thanks for doing an effort, you are the best and sorry for bothered you too much on this issue.

25 more replies

Toufiq Senior Staff

4 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.

-Thanks

Jesper Asked this

4 years ago · edited

find login in hidden content.
Backup has been taken, so go ahead and try to open the SP pagebuiler page: "Hilsen fra Arthur og Otto".
The change the text "fra" to "til" and try to save the page.
Now the save button keep spinning and will not save. If you close the page and accept not to save, then the page is gone.
More pages act this way.

Toufiq Senior Staff

4 years ago

https://prnt.sc/25e9t1c

Alpha24 Group

4 years ago

Hi,
SOS
I have the same problem,
frontpage does not save my work.
(Joomla 4.0.5 SP Pagebuilder pro 3.8.2)

Thank You

Toufiq Senior Staff

4 years ago

@Georgios Antonopoulos create a new forum post. Cause, Without your access can't possible check the issue. Thanks

Jesper Asked this

4 years ago

Hi Taufiq

Sorry! My mistake, due to the fact that joomshaper deleted the page, I made a rebuild from a back up, and there your login was not created.
Please try again.

Toufiq Senior Staff

4 years ago

After deleted fra it works fine.

https://prnt.sc/25ezsqs

Jesper Asked this

4 years ago · edited

Hi Toufiq,

Not sure what you mean. When I looked at the page it was not changed. It still says "fra" and there is no "til" nothing has changed as on your pic. Now I tried to change myself and it did not save, but keept spinning. To be able to close the page, I had to accept "Leave without saving". Now the page is deleted and I had to restore from backup again.
???

Toufiq Senior Staff

4 years ago

But, I have checked my end and it works fine. Did you checked my screenshot?

Jesper Asked this

4 years ago · edited

Hi,

I have checked your screenshot, and I can see you have changed the text on the pic. When you did that and I opened the webpage the next day, the text was not changed.

Now if I tried to change it afterwards it was not possible.

Please see video. I am sure there is something wrong.
https://ollerupbunkeren.dk/joomla&pagebuilder.mp4

Actually there are some many things that will trick the not able to save mode. Just adding a picture can trick it, and I am not able to save.
Please try to do what every you like, it will do that you can not save. If you delete the change you can save again.

it all is very frequently and very random. please see this video
https://ollerupbunkeren.dk/veryfrequently.mp4

thanks for your effort and hope we will find a solution

Toufiq Senior Staff

4 years ago

Added text fra & image addon. Saved works fine

Jesper Asked this

4 years ago

Hi Toufiq

It might be you can do it, but there must be some major bugs in the system, and I can see on the forum, that I am not the only one with the problem.
But I can understand that you can not help.
Noted.

Toufiq Senior Staff

4 years ago

If you show me the issues, I will share our developer team. Thanks

Pavel

4 years ago

Hi Jesper. Rename htaccess.txt to .htaccess and turn ON "Search Engine Friendly URLs" & "Use URL Rewriting" in global Joomla settings

Jesper Asked this

4 years ago

Hi Pavel

You are my the best, it worked perfectly. Wondering whether this is a bug or my understanding of the settings.
Either way, you made my day the best.

FYI:
.htaccess, was already running
Search engine Friendly URLs, were selected
Use URL Rewriting, were not selected.

Toufiq Senior Staff

4 years ago

You are most welcome. Will you please spend some to write a review about our product and support quality?

https://extensions.joomla.org/extension/sp-page-builder/

Pavel

4 years ago

Use URL Rewriting, were not selected

Not a bug but contradictory settings. I looked at your links at the browser adress bar and there was index.php, which should not be with the correct settings.

You are wellcome

Jesper Asked this

4 years ago

Hi Pavel and Toufiq

I was too fast in my conclusions. It did not work. I was sitting with another computer. (my office PC).

At lease, now I know that the SP page builder version and Joomla 4 problem is caused by my computer. Or in other words that the programme does not work with my computer, hence that it worked for you Toufiq.

Problem is that my pc is not very old and running, there must be a compability problem with the software. I guess thats a huge problem for your software and for faultfinding. (articles in Joomla 4 works fine)

Might be better to go back to older version of SP Pagebuilder and Joomla, there it worked fine.

Toufiq Senior Staff

4 years ago

@Jesper Will you please provide me the Joomla administrator access & FTP access to check the issue? I will check & get back to you soon. Thanks

Jesper Asked this

4 years ago

Hi Toufiq
see in hidden

Toufiq Senior Staff

4 years ago

I have checked again your front end editing issue. But, i don't see the problem.

https://prnt.sc/26b0ndk

-Thanks

Jesper Asked this

4 years ago

Hi Toufiq.

I do appreciate your effort, but as mentioned earlier, I can see that it matters which computer I am using.

So I can see two solutions:
I can buy a new/another computer to work with your software (old SP pagebuilder version and Joomla 3.X worked fine) or,
I can can stop using your software, until problem is fixed (guess I am not the only one, that have the issue)

Really it doesn't matter how many time you try, it will work fine from your end, due to no problem with your computer working with the software.

Pavel

4 years ago · edited

Hi Jesper. Working with Joomla occurs on the server side. Therefore, nothing but the browser can not affect it. It does not matter OS on your PC. Just clean Joomla cache and your browser cache.

Jesper Asked this

4 years ago

Thanks Pavel

Have tried clearing all cache, problem still exists.
Damm. would have been nice.
also tried with Edge

Toufiq Senior Staff

4 years ago

Glad to know that your problem is solved.