COM_SPPAGEBUILDER_MEDIA_MANAGER_MEDIA_TOTAL_SIZE_EXCEEDS - Forum | JoomShaper
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COM_SPPAGEBUILDER_MEDIA_MANAGER_MEDIA_TOTAL_SIZE_EXCEEDS

Asked by Django 4 years ago Last activity 4 years ago

Hello
New install : Joomla 4 + Helix + SPPagebuilder Pro.
Impossible to upload a logo file in the Helix admin (png 22kb) :
"COM_SPPAGEBUILDER_MEDIA_MANAGER_MEDIA_TOTAL_SIZE_EXCEEDS"

Why ?

2 replies

Oldest first Newest first Most helpful
Ariba Staff
4 years ago

Hello

Thank you for your query.

If you cannot upload the website logo nor favicon file inside Helix Ultimate, even it's a very small (light) file, in that case please change PHP settings inside cPanel:

  1. in cPanel - MultiPHP INI Editor
  2. Memory_limit and set 256M or 512M (recommended) -- then it will be fixed. Probably you have "-1" (no-limit) and that's why have an upload problem.

https://www.joomshaper.com/documentation/helix-framework/helix-ultimate-2/troubleshooting-faq#com-sppagebuilder-media-manager-media-total-size-exceeds

Django Asked this
4 years ago

Thanks Ariba, but, exceptionally, this site is hosted by IONOS, and there is not such parameters available.
I could upload the logo by FTP to place it, and there not this problem to upload images in articles or SPPB.

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