Modal Popup Issue
suas
Hi, I am facing an issue after Page builder update, I am loading a YouTube video in modal popup but its not working and showing an error in chrome console:
Uncaught TypeError: i.magnificPopup is not a function at HTMLAnchorElement.<anonymous> (sppagebuilder.js?4c712525bbbcd041da9d1cec623f871f:formatted:1533:11) at HTMLDocument.dispatch (jquery.min.js:3:8066) at HTMLDocument.r.handle (jquery.min.js:3:4767)
Ofi Khan
Accepted AnswerHello suas
Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Also, guide me to the exact page to check it.
Best regards
suas
Accepted AnswerHi,
Credentials are added in hidden content, check it.
https://www.latitude51solar.ca/ This is the page we have model pop up video in section Watch Solar Water Heating Video check it.
Page in SP Page builder is Home.
suas
Accepted AnswerHi,
Any update in regards to resolve the Modal popup issue. I have recently updated the helix ultimate and template as well to latest version but the prolem still persist. Kindly check the issue and help me to resolve it. Thanks
Ofi Khan
Accepted AnswerI have checked the issue. But I could not solve it. Here is a tip for you. Uninstall SP Page Builder and then install it again. Please take a full site backup before doing so. Let me know the result after it.
suas
Accepted AnswerHi, Would uninstallation delete the pages and modules create in SP Page builder or is it safe to unistall without loosing the data. Kindly let me know.
Regards, SUAS
suas
Accepted AnswerHi, I tried to uninstall and reinstall SP Page builder but nothing changed. Can you check the issue.
suas
Accepted AnswerHi, I found the issue and resolved it, it was conflicting with other plugin so I disabled the other plugins. Thanks.