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SP Page Builder Not Saving

MartinSach

MartinSach

SP Page Builder 4 years ago

Hello, some users had the same problem before: Page Builder is not saving changes in some cases. Same here. I observed strange behavior: This problem only occurs when I post an EXTERNAL link on an image. As soon as the link is removed or links to an internal file, the page can be saved again. Any ideas?...

Helix 3 · latest Joomla Version · Pager Builder Pro 3.7.8 · PHP 7.3

Best Regards, Martin

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #5104

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access & FTP access to check the issue? I will check & get back to you soon.

Note: Before provide me the access, Please keep an backup of your site.

https://drive.google.com/file/d/1HwEmKAzw-uVWQHdASGHU31nJaJKBSR56/view

-Thanks

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MartinSach
MartinSach
Accepted Answer
4 years ago #5123

Hi Toufiq,

thanks for your answer. I've checked again today and.... it works! Don't know why, maybe it was a problem with my hoster, with the cache or whatever. In the meantime I have helped me with an internal html-file including a redirect to the external link. Thank you nevertheless!

Martin

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #5621

Glad to know that your problem solved. Thanks

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