SP Page Builder Not Saving New Pages
hillary_h
SPPB when saving a new page seems to run and shows the process running "page succesfully saved" in bright green but nothing is actually saved once exiting the new page.
I have followed the notes found here: https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/troubleshooting
However this refers to a different matter, being that the save button does not work. Mine does, just nothing saved.
Please can i have some assitance.
Thank you
Ofi Khan
Accepted AnswerOkay, I am explaining. I do not know the reasons but the issue was in the database. The database tables used for SP Page Builder has a unique ID column which value is auto incremented when you add anything new. For example, if you add a page, the id will be current id + 1. That option was turned off on your database. I have fixed the database and then took a backup.
As I am not sure about the hosting provider, I cannot say anything about it.
John Juhl
Accepted AnswerI've had this problem too - you need to save the page - then open it while it is blank - save it one more time, and now it's ready to store your content (if it's the same problem I have at least)
Ofi Khan
Accepted AnswerHello hillary_hedgehog
Apology for the inconvenience. Please lower the Database version. I assume that MySQL 8 could be the issue.
Best regards
hillary_h
Accepted AnswerHi Ofi, thanks for teh reply.
I was using MySQL 8 when i installed this and it was the same a month ago - it worked, why now is there an issue...
hillary_h
Accepted AnswerHi Ofi,
In light of the persistent issues I have been having with MySQL 8 I have changed my hosting provider. My new host is using MySQL 10.3.34-MariaDB-cll-lve .
What concerns me most is the issue of this ticket has NOT gone away.
it seems i am within the requirements of SPPB as discussed here https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/basic-information-requirements
Please can I have assistance with this?
Thank you
Ofi Khan
Accepted AnswerI took a backup and have fixed the issue on my localhost. Please download the backup (in the hidden content) and install on your server. Hopefully, it will work this time. It is an Akeeba Backup. Follow this tutorial to install.
hillary_h
Accepted AnswerThank you Ofi. it would be really great to understand what the issue was if at all possible?
Also, ultimately, was it necessary to change who I am hosting with to have the issue fixed?