Contact Form Not Working - Question | JoomShaper
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Contact Form Not Working

CL

CHG IT CONSULTANCY PRIVATE LIMITED

SP Page Builder 3 years ago

Hi Team,

I am using SP Page builder. After submitting the form, nothing happens visually. Button with loading icon shows. Help me find a solution.

Thank you.

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20 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #63937

Does solve your issue?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #63674

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

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CL
CHG IT CONSULTANCY PRIVATE LIMITED
Accepted Answer
3 years ago #63676

Hi Team,

You cannot acces our admin because its producted with VPN.

So current version is below 3.8.3

    SP Page Builder Pro

https://www.joomshaper.com/updates/com-sp-page-builder-pro.xml Administrator Component > Current version 3.8.3 > 3.8.6

OR Can i update the SP Page builder ? please let me k now.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #63678

Did you use ajex contact form or form builder addon?

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CL
CHG IT CONSULTANCY PRIVATE LIMITED
Accepted Answer
3 years ago #63689

Hi Team, We have used form builder addon. It was working fine before.. but now not working.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #63700

Please share a screenshot email template area.

https://prnt.sc/Yq2KUTvNPJv8

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CL
CHG IT CONSULTANCY PRIVATE LIMITED
Accepted Answer
3 years ago #63708

Dear Team,

Please check the attached screen shot.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #63710

https://prnt.sc/xkjTc3jyYc1T

And make sure that your mail function works. You can test it from global settings server tab. Thanks

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CL
CHG IT CONSULTANCY PRIVATE LIMITED
Accepted Answer
3 years ago #63717

Hi Team,

I have used SMTP Server settings and it was working on the admin page. but when I try to fill out the form and submit the form not work. But it was working before when I submit the form. And I have followed your steps but not working. Please help me to sort this out.

Our Link Look Like : http://27.93.201.169/ (With VPN)

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #63808

How to open your URL? Any guideline?

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CL
CHG IT CONSULTANCY PRIVATE LIMITED
Accepted Answer
3 years ago #63815

Hi Toufiq,

Sorry for access our site. I have raised support tp our team regarding access.

I just used empty form and submit without required field. And the error showing like below:

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #63817

Can you give me a backup of your site using akeeba backup?

https://drive.google.com/file/d/1HwEmKAzw-uVWQHdASGHU31nJaJKBSR56/view

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CL
CHG IT CONSULTANCY PRIVATE LIMITED
Accepted Answer
3 years ago #63818

Hi Toufiq,

Will give u the backup soon.

One more point here, our php version is 8.0.13. Is that Fine with the version. please check the screen shot

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #63821

Try to use PHP 7.4 instead of PHP 8.

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CL
CHG IT CONSULTANCY PRIVATE LIMITED
Accepted Answer
3 years ago #63838

Dear Toufiq,

We will check and let you know.

Thank you

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CL
CHG IT CONSULTANCY PRIVATE LIMITED
Accepted Answer
3 years ago #63841

Dear Toufiq,

Please let me know the highest PHP version for SP Page Builder. Can SP Page Builder support PHP 8.0

Thank you

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #63845

Page Builder is not ready for the PHP 8.0

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CL
CHG IT CONSULTANCY PRIVATE LIMITED
Accepted Answer
3 years ago #63905

Dear Toufiq,

Thanks for sharing the information.

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CL
CHG IT CONSULTANCY PRIVATE LIMITED
Accepted Answer
3 years ago #64860

Dear Team.

Yes . Working fine now.

Thank you.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #64879

You are most welcome. Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

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