after trying to install SP Page Builder Pro 3.8.6 on my joomla website,
i am not able to browse the site anymore and it shows this message on the admin page
Class 'Joomla\CMS\Factory' not found
and i get this message on the website
Class 'Joomla\CMS\HTML\HTMLHelper' not found
its the exact error as mentioned in this support ticket:
https://www.joomshaper.com/forum/question/5723
but there was no resolution
the site is down. any help would be appreciated
Hi there,
Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.
-Thanks
I have addded that in the hidden content
Credentials don't work.
Sorry i had typed it incorrectly. updated it. please try again.
Error solved after update Joomla. Please check now. Thanks
Thank you. I see the site working, but the admin panel is not loading. I am not able to edit anything. any thoughts?
Can you provide me the FTP access?
Please find below in the hidden content
Please check now. Thanks
Thank you Toufiq, it worked. Can i turn off debug now?
Sure
