Helix Ultimate - Create Override Uses Incorrect Path - Question | JoomShaper
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Helix Ultimate - Create Override Uses Incorrect Path

MU

Mike Underwood

Helix Framework 3 years ago

Hello,

I am trying to create an override on a Joomla 4.1.2 site, when I go to after clicking on create override the page reloads and it's blank other than the headers.

Then when I go to the files and go down the file list and get to the file it's blank no matter what file I go to. The pathing is incorrect, what is shows is this: (custom.css used for an example, I have a custom.css with code in it that should be showing) Editing file "‎/administrator/templates/shaper_helixultimate/home/svnight/Bryanteague.com/new/templates/shaper_helixultimate/css/custom.css" in template "shaper_helixultimate".

What it should be is this: Editing file "/home/svnight/Bryanteague.com/new/templates/shaper_helixultimate/css/custom.css" in template "shaper_helixultimate".

I have re-installed Helix and Joomla, with no luck correcting this problem.

I don't understand or know where what to update so that the pathing is correct, could you please let me know.

Thank you, Mike

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13 Answers
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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #67854

Apology for the delay. I have installed the backup on my localhost and here is no issue. Please install the backup and check the issue. It seems to be appearing on your hosting only.

https://prnt.sc/u7Q-t7MdgLhS

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MU
Mike Underwood
Accepted Answer
3 years ago #65774

I forgot to say that I uninstalled the Template and Plugin, then re-installed Helix 2.0.7 and it did not have any impact on this.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #65810

Hello Mike Underwood

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

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MU
Mike Underwood
Accepted Answer
3 years ago #65855

In the hidden area.

Thank you, Mike

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MU
Mike Underwood
Accepted Answer
3 years ago #66500

Still waiting on a response on this.

Please take a look soon!

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #66840

Apology for the delay. Please allow Bangladesh (location) to check your issue.

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MU
Mike Underwood
Accepted Answer
3 years ago #66904

Sorry about that, you should be able to access the site now.

Thank you, Mike

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MU
Mike Underwood
Accepted Answer
3 years ago #67058

Were you able to access the site?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #67122

yes, I got the access. Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I need to check it on my localhost.

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MU
Mike Underwood
Accepted Answer
3 years ago #67159

You can download the backup from here: https://bryanteague.com/new/download

Thank you, Mike

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MU
Mike Underwood
Accepted Answer
3 years ago #67694

Do you have any update on this? I need to get this upgrade done.

Thank you, Mike

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MU
Mike Underwood
Accepted Answer
3 years ago #67926

Thank you, I will delete the site and start again since my restore gave the same results.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #68187

You are welcome. Thanks for accepting the answer.

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