Hello

Thank you for sharing the screenshot. Are you trying to download the Quickstart package or the Template package?

Also, please note that sometimes this problem might arise when the browser is set in its preferences to automatically unzip compressed downloads.

Joomla expects to see a template upload in form of the orginal ".zip" file – which you can achieve either by recompressing the opened folder, or turning off the browser's automatic file opening and redownloading the template.

I tried to re-zip the quickstart file (Delacroy Template) but I was noct successful uploading it and installing it. I keep getting the message that some extemnsion field is missung in the database (??).

I am at a loss as to how to install the template. Hope you can help if I give you login credentials (sieee hidden content)

Thanks in advance

Hello

My sincere apologies for the unwanted delay and thank you very much for your patience and cooperation. Are you still facing the issue as you have mentioned? Could you kindly try the following? Kindly try removing the license key and email address, then re-enter both of them kore and afterwards clear the joomla and browser cache. If it doesn't work and the issue persists, please do let me know. Our Senior Agent will look into the issue.