hi i need help please
ive installed the latest Helix ultmate 2.0.9 J3 quickstart but when i updated to Joomla 4.1.4 after having checked modules compatiblity, the backend is broken. how to resolve this issues
Solved
Helix Framework
Hélix Ultimate issues
Asked by Serigne Fallou
4 years ago
Last activity 4 years ago
Accepted answer
Marked as the solution
Toufiq Senior Staff
Hi there,
Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.
-Thanks
21 more replies
Serigne Fallou Asked this
4 years ago
· edited
login infos sent
Toufiq Senior Staff
Site URL missing. Please share your site URL. Thanks
Serigne Fallou Asked this
thank u for your answer. ive sent the URL
Toufiq Senior Staff
Thank you. Can you give me a screenshot of broken issue?
Serigne Fallou Asked this
done thank
Serigne Fallou Asked this
done thank
Toufiq Senior Staff
password??
Serigne Fallou Asked this
sent
Toufiq Senior Staff
Could not decrypt data. Did you enter a wrong password? Retry with the button at the top.
Serigne Fallou Asked this
try again please
Toufiq Senior Staff
Serigne Fallou Asked this
strange that' s pass i use for super user may be u dident mind of Majipuscules
Serigne Fallou Asked this
4 years ago
· edited
sent again two F are Capitale letters. i ve controlled carefully
Serigne Fallou Asked this
watch this please
Toufiq Senior Staff
This issue is not related with the Helix Ultimate. Can you give me FTP access to check.
or open your .htaccess file & comment out this line of code
Header append Content-Encoding gzip
Add # before this line
#Header append Content-Encoding gzip
https://issues.joomla.org/tracker/joomla-cms/34451
-Thanks
Serigne Fallou Asked this
ive sent the requested information
Thank you
Toufiq Senior Staff
Will you please check now and let me know.
Serigne Fallou Asked this
it work fine thank u very much im satisfied to be a joomshaper customer
Thank again
Toufiq Senior Staff
You are most welcome. Will you please spend some to write a review about our product and support quality?
Serigne Fallou Asked this
for sure inchallah
Toufiq Senior Staff
Thank you :)
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