Hélix Ultimate Issues - Question | JoomShaper
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Hélix Ultimate Issues

Serigne Fallou

Serigne Fallou

Helix Framework 3 years ago

hi i need help please ive installed the latest Helix ultmate 2.0.9 J3 quickstart but when i updated to Joomla 4.1.4 after having checked modules compatiblity, the backend is broken. how to resolve this issues

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22 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #72882

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

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Serigne Fallou
Serigne Fallou
Accepted Answer
3 years ago #72943

login infos sent

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #72977

Site URL missing. Please share your site URL. Thanks

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Serigne Fallou
Serigne Fallou
Accepted Answer
3 years ago #73013

thank u for your answer. ive sent the URL

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #73030

Thank you. Can you give me a screenshot of broken issue?

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Serigne Fallou
Serigne Fallou
Accepted Answer
3 years ago #73032

done thank

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Serigne Fallou
Serigne Fallou
Accepted Answer
3 years ago #73033

done thank

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #73036

password??

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Serigne Fallou
Serigne Fallou
Accepted Answer
3 years ago #73037

sent

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #73038

Could not decrypt data. Did you enter a wrong password? Retry with the button at the top.

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Serigne Fallou
Serigne Fallou
Accepted Answer
3 years ago #73039

try again please

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #73056
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Serigne Fallou
Serigne Fallou
Accepted Answer
3 years ago #73077

strange that' s pass i use for super user may be u dident mind of Majipuscules

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Serigne Fallou
Serigne Fallou
Accepted Answer
3 years ago #73078

sent again two F are Capitale letters. i ve controlled carefully

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Serigne Fallou
Serigne Fallou
Accepted Answer
3 years ago #73112

watch this please

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #73135

This issue is not related with the Helix Ultimate. Can you give me FTP access to check.

or open your .htaccess file & comment out this line of code

Header append Content-Encoding gzip

Add # before this line

#Header append Content-Encoding gzip

https://issues.joomla.org/tracker/joomla-cms/34451

-Thanks

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Serigne Fallou
Serigne Fallou
Accepted Answer
3 years ago #73144

ive sent the requested information Thank you

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #73146

Will you please check now and let me know.

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Serigne Fallou
Serigne Fallou
Accepted Answer
3 years ago #73148

it work fine thank u very much im satisfied to be a joomshaper customer Thank again

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #73151

You are most welcome. Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

https://www.trustpilot.com/review/www.joomshaper.com

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Serigne Fallou
Serigne Fallou
Accepted Answer
3 years ago #73156

for sure inchallah

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #73168

Thank you :)

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