I have renamed the Finion template as in your article:
https://www.joomshaper.com/documentation/helix-framework/helix3/how-to-rename-helix3-template
But after that the header has disappeared. Any suggestions on what could have gone wrong?
Staff replied
Templates
Header disappeared when renaming
17 replies
Toufiq Senior Staff
Hi there,
Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.
-Thanks
Dweeze Asked this
Thanks, details below
Toufiq Senior Staff
Username and password do not match or you do not have an account yet.
Dweeze Asked this
Sorry, please try again now it´s activated!
Toufiq Senior Staff
Please check now. Thanks
Dweeze Asked this
Thanks, working fine. Can you please give me an update of the changes you made?
Toufiq Senior Staff
Exported JSON file from Finion template then I have imported the JSON file on your template. Thanks
Dweeze Asked this
Ok, mission accomplished. Thanks!
Toufiq Senior Staff
You are most welcome. Will you please spend some to write a review about our product and support quality?
Dweeze Asked this
But now I can´t change the settings of the template. Save has no effect. If I change style & save, nothing happens..
Toufiq Senior Staff
Save function works fine without having any problem.
Dweeze Asked this
Strange because no changes I make appears. If I change the logo, size of the logo, change style, change contact mail or phone. Cleaned all caches and tried Firefox, Chrome & Safari. No changes appears.
Dweeze Asked this
The site says the changes are made (the green Save box shows) but no changes are done.
Dweeze Asked this
I re-installed the template from scratch and it´s seems to be working now
Toufiq Senior Staff
Glad to know that your problem has been solved. Thanks
Dweeze Asked this
4 years ago
· edited
Thanks!
Toufiq Senior Staff
You are most welcome :)
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