Fatal Error - Question | JoomShaper
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Fatal Error

R

Riccardo

Helix Framework 3 years ago

Joomla 3.9.13 with Helix 3 and P1 template. I tryed to insert manually alt attribute to the logo in templates/P1/features/logo.php but after saved I receive an error message in frontend of the website and this also after upload of original logo.php. To solve I uploaded the folder of template and the frontend of the website now is online. The problem is that now when url points to a page that doesn't exist I don't see a page that inform that the page doesn't exist but I receive the following error:

*Warning: requireonce(/home/WEBSITEDIRECTORY/publichtml/libraries/joomla/document/html/renderer/head.php): failed to open stream: No such file or directory in /home/WEBSITEDIRECTORY/publichtml/templates/p1/error.php on line 42

Fatal error: requireonce(): Failed opening required '/home/WEBSITEDIRECTORY/publichtml/libraries/joomla/document/html/renderer/head.php' (includepath='.:/opt/cpanel/ea-php74/root/usr/share/pear') in /home/WEBSITEDIRECTORY/publichtml/templates/p1/error.php on line 42*

Please, somebody can help me to solve the problem?

Thanks.

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4 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 years ago #75452

@Riccardo

But we don't have "P1" template in our portfolio and we never had, from where you took it? I guess somebody just used our free template framework (old version), made some changes and rename its name. Have you got that website from somebody to take care, or just used external template?

Maybe instead of using "p1" - just install and set as default raw Helix3 template, less problems, cheaper! Or contact with Template seller.


  1. php code customization is beyond JoomShaper support, so you do it on your own risk.
  2. And do not forget to update Joomla core. J3.9.13 is from 2019.
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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #75436

Hello Riccardo

The error message shows that the issue is on P1 Template. Please contact the template provider for support. It is not related to us.

Best regards

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R
Riccardo
Accepted Answer
3 years ago #75440

P1 Template is a JOOMSHAPER template.

<name>p1</name> <creationDate>Jan 2016</creationDate> <author>JoomShaper.com</author> <authorEmail>[email protected]</authorEmail> <authorUrl>http://www.joomshaper.com</authorUrl> <copyright>Copyright (C) 2010 - 2016 JoomShaper.com. All rights reserved.</copyright>

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #75453

As Paul said, maybe some developer develops it on Helix and sell it. You need to contact the developer for the support.

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